Shantel B.

Observer
DISC Type : ic

Director of Sterile Processing at UNM Hospitals

Albuquerque, New Mexico, United States

Overview

Shantel is the Director of Sterile Processing at The University of New Mexico Hospital, leveraging a strong background in surgical technology and healthcare management. An MBA graduate from Western Governors University, she holds CRCST, CST, and Green Belt certifications, reflecting deep expertise in clinical operations and process improvement.

Her unique combination of clinical experience, an MBA, and her current pursuit of a CPA designation showcases a rare blend of hands-on medical knowledge with high-level business and financial acumen.

Personality Overview

Value Driven

Curious

Example Seeker

They ask a lot of questions and rely heavily on information and collaterals.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Sterile Processing Leadership
Her career progression from Supervisor to Manager and now Director at major health systems highlights her focus on leading sterile processing departments.
Healthcare Operations
Her MBA and Green Belt certification underscore a professional focus on efficiency, management, and operational excellence within hospital environments.
Process Improvement
Holds a Green Belt certification, indicating a commitment to quality management and improving complex healthcare workflows and systems.

Media Appearances

Shantel has no verified media appearances

Work History

7-2021
Director of Sterile Processing at UNM Hospitals
5-2020 - 6-2021
Sterile Processing Manager at PeaceHealth
1-2017 - 12-2019
Instrument Resource Coordinator | Sterile Processing Supervisor | Certified Surgical Technologist at Providence Health & Services
7-2012 - 5-2017
Certified Surgical Technologist / Core Technologist at Providence Health & Services
4-2015 - 2-2017
Certified Surgical Technologist at The Everett Clinic

Education

2019 - 2020
Master of Business Administration - MBA from Western Governors University
2017 - 2019
Bachelor's degree from Western Governors University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Albuquerque, New Mexico, United States Job Level : Mid-senior Designation : Director of Sterile Processing at UNM Hospitals
URL has been copied!

Insights For Selling To Shantel

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shantel is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Shantel

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Shantel move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Shantel take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Shantel

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.