Shauna Murray

Enthusiast
DISC Type : i

Director of Customer Success at Magna5

Groveland, Massachusetts, United States

Overview

Shauna Murray is the Director of Customer Success at Magna5, where she specializes in aligning innovative IT services with clients business objectives. Her career is rooted in the managed services and cybersecurity sectors, focusing on building proactive and collaborative partnerships. She holds a Bachelor of Arts from Clark University.

Shauna demonstrates a commitment to personal and professional development, underscored by her certification in leading with a growth mindset. This suggests a focus on continuous improvement and learning, applying this philosophy to both her team and client relationships.

Shauna holds a Hatz AI Champion Certification, indicating a proactive interest in applying artificial intelligence to solve business challenges.

Personality Overview

Consensus Focused

Amiable & Agreeable

Optimistic

They agree with others often, so exercise caution when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Cybersecurity Threats
Her recent activity shows a focus on emerging cyber threats, including credential harvesting, the importance of multi-factor authentication, and large-scale data breaches.
Strategic Customer Success
She focuses on building lasting partnerships with clients, moving beyond traditional account management to align IT solutions with long-term business goals and objectives.
Managed IT Services
Her career has been dedicated to the Managed Service Provider (MSP) industry, giving her deep expertise in the challenges and opportunities within this sector.

Media Appearances

Shauna has no verified media appearances

Work History

4-2024
Director of Customer Success at Magna5
2-2023
Customer Success Manager at Magna5
3-2022 - 1-2023
Client Executive at Apogee IT Services
9-2021 - 2-2022
Customer Success Manager at Apogee IT Services
7-2020 - 8-2021
Customer Success Manager at RMON Networks, Inc.

Education

1995 - 1999
Bachelor of Arts - BA from Clark University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Groveland, Massachusetts, United States Job Level : Mid-senior Designation : Director of Customer Success at Magna5
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Insights For Selling To Shauna

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shauna is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Shauna

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Shauna move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Shauna take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Shauna

Personality Compatibility


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