Shauna Murray in

Shauna Murray

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Director of Customer Success at Magna5
📍 Groveland, Massachusetts, United States

Shauna Murray is the Director of Customer Success at Magna5, where she specializes in aligning innovative IT services with clients business objectives. Her career is rooted in the managed services and cybersecurity sectors, focusing on building proactive and collaborative partnerships. She holds a Bachelor of Arts from Clark University.

Shauna demonstrates a commitment to personal and professional development, underscored by her certification in leading with a growth mindset. This suggests a focus on continuous improvement and learning, applying this philosophy to both her team and client relationships.

Shauna holds a Hatz AI Champion Certification, indicating a proactive interest in applying artificial intelligence to solve business challenges.

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Experience
13 Years
Current Role
Director of Customer Success
Job Level
Mid-senior
Location
Groveland, Massachusetts, United States
Personality Overview

How Shauna shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shauna cares about

Cybersecurity Threats
Her recent activity shows a focus on emerging cyber threats, including credential harvesting, the importance of multi-factor authentication, and large-scale data breaches.
Strategic Customer Success
She focuses on building lasting partnerships with clients, moving beyond traditional account management to align IT solutions with long-term business goals and objectives.
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Career

Work history

4-2024
Director of Customer Success
Magna5
2-2023
Customer Success Manager
Magna5
3-2022 - 1-2023
Client Executive
Apogee IT Services
9-2021 - 2-2022
Customer Success Manager
Apogee IT Services
7-2020 - 8-2021
Customer Success Manager
RMON Networks, Inc.
In the press

Media appearances

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Education
1995 - 1999
Bachelor of Arts - BA
Clark University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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