Shawn Jacobs in

Shawn Jacobs

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Manager Workforce Management at WorkCare, Inc.
📍 Salt Lake City, Utah, United States

Shawn is a workforce management professional with over 17 years of experience, primarily in the hospitality industry with InterContinental Hotels Group. He is skilled in budgeting, forecasting, and call center management, and holds an MBA in Business Technology from the University of Utahs David Eccles School of Business.

He appears to value strong leadership and positive company culture, publicly sharing management advice and praising his mentors. Shawn takes pride in his employers initiatives, particularly those related to employee support and well-being, and actively promotes his companys growth by sharing open roles.

He spent the vast majority of his career progressing through multiple roles within a single company, IHG.

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Experience
27 Years
Current Role
Manager Workforce Management
Job Level
Middle
Location
Salt Lake City, Utah, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shawn cares about

Workforce Optimization
His 17+ year career is focused on workforce management, with skills in budgeting, volume forecasting, and call center operations.
Hospitality Management
Gained extensive experience through a long and progressive career at InterContinental Hotels Group (IHG).
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Career

Work history

12-2018
Manager Workforce Management
WorkCare, Inc.
2-2012 - 12-2018
Operational Workforce Management Manager
InterContinental Hotels Group (IHG®)
8-2006 - 2-2012
Global Workforce Management Team Manager
InterContinental Hotels Group (IHG®)
9-2004 - 8-2006
Capacity Planning Analyst
InterContinental Hotels Group (IHG®)
4-2001 - 7-2003
IVR Specialist
Six Continents Hotels, Inc. (now IHG)
In the press

Media appearances

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Education
2002 - 2005
Master of Business Administration (MBA)
University of Utah - David Eccles School of Business
Bachelor's degree
Weber State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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