Shay Delagarza

Critic
DISC Type : C

Freelance Product Designer at Island Britt

New Taipei City, New Taipei City, Taiwan

Overview

A Product and UX/UI Designer with a background in architecture from the School of the Art Institute of Chicago. She specializes in designing intuitive digital experiences that simplify complexity. Her recent freelance work involved redesigning an e-commerce platform, leading to 100% checkout task completion in user testing.

Her background includes extensive international experience teaching English in a dual-language (English and Mandarin) academic setting. She has a history of developing strong customer service and time management skills from a young age through long-term roles in the restaurant industry before relocating abroad.

Unique fact: She leveraged her experience teaching English concepts in Mandarin to rapidly bridge communication gaps with students and parents.

Personality Overview

Negotiator

Information Seeker

Objective Thinker

They don’t appreciate bells and whistles unless backed by data.  They choose to analyze logically and value facts to emotions. They like to do things independently and don’t look for support from others.

Topics They Care About

AI in Design
She believes the designer's value is shifting from creation to curation and discernment in the age of AI, where generating prototypes is becoming easier.
User-Centered Solutions
Her design philosophy focuses on creating clear, intuitive digital experiences that support inclusive and user-centered solutions, turning complexity into calm.
E-commerce UX
As a freelance designer, she successfully redesigned a small business e-commerce experience to improve navigation, storytelling, and the checkout flow.

Media Appearances

Shay has no verified media appearances

Work History

6-2025 - 8-2025
Freelance Product Designer at Island Britt
8-2014 - 12-2024
English Teacher at ACES English School
7-2012 - 8-2014
English Teacher / Tutor at Hess English School, Ckids, private tutoring
2005 - 7-2012
Server / Hostess at bars & restaurants

Education

1-2025 - 2-2026
Bootcamp Certification from Designlab
8-2008 - 5-2011
Bachelor of Fine Arts - BFA from School of the Art Institute of Chicago

More Information

Social Presence :

Prographics :

Exp : 20 Location : New Taipei City, New Taipei City, Taiwan Job Level : N/A Designation : Freelance Product Designer at Island Britt
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Insights For Selling To Shay

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Tell them what ROI they can expect

DONT's

  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shay is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Shay

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Shay move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Shay take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Shay

Personality Compatibility


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