Shelly Dollins

Observer
DISC Type : ic

Payment Senior Strategist at Arvest Bank

Liberty, Missouri, United States

Overview

Shelly Dollins is a Payment Senior Strategist at Arvest Bank with over 12 years of experience in ACH, wire, and digital payments. She specializes in modernizing legacy systems with API-first infrastructure. She holds both Accredited Payments Risk Professional (APRP) and Accredited ACH Professional (AAP) certifications.

Based in the Kansas City area, Shelly is an engaged professional in the payments industry, frequently sharing insights on developments like the Federal Reserves FedNow service and attending industry conferences. She earned her degree in English from Park University.

Unique fact: Shelly is dual-certified in payments risk and ACH, showcasing deep, specialized expertise in the field.

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally strong communicators and are not easy to convince.

Topics They Care About

Payment Modernization
Her experience focuses on updating legacy systems. She actively posts about new systems like the Federal Reserve's FedNow service.
Payment Risk & Compliance
She holds an Accredited Payments Risk Professional (APRP) certification and expresses excitement for payments risk management conferences.
Faster Payments
Actively reposts articles and shares information regarding faster payment systems and their impact on the future of banking in the U. S.

Media Appearances

Shelly has no verified media appearances

Work History

2-2026
Payment Senior Strategist at Arvest Bank
11-2023 - 2-2026
Senior Payment Strategist at Arvest Bank
10-2022 - 11-2023
Senior Product Manager at Arvest Bank
10-2021 - 10-2022
Senior Product Manager at BOK Financial
9-2014 - 10-2021
Product Manager II at UMB Bank

Education

1994 - 1998
English from Park University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Liberty, Missouri, United States Job Level : Junior Designation : Payment Senior Strategist at Arvest Bank
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Insights For Selling To Shelly

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shelly is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Shelly

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Shelly move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Shelly take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Shelly

Personality Compatibility


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