Shivaun R.

Questioner
DISC Type : c

Member at Chief

New York, New York, United States

Overview

Shivaun is a global go-to-market leader specializing in scaling high-growth proptech startups across the US, EMEA, and APAC. With a background in customer success and sales, she has a proven record of building teams, securing major enterprise deals, and shaping GTM strategy. She holds a BA from Trinity College Dublin.

She is a member of Chief, a private network dedicated to advancing women in senior leadership positions. Additionally, Shivaun serves on the Committee of Management for The Melbourne Celtic Club, reflecting an interest in cultural and community engagement outside of her core professional responsibilities.

She launched the entire US sales operation from the ground up for her company while simultaneously leading global customer success.

Personality Overview

Not Easily Convinced

Systematic

Cautious & Analytical

They prefer to fully evaluate every situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Workplace Analytics
Regularly posts about workplace utilization data, highlighting global trends and how data can create offices people enjoy, such as Sanofi's recent transformation.
PropTech GTM
Her career is focused on bringing property technology products to market and scaling their operations globally, with a specific focus on sales and customer success.
Customer Experience
Her background is rooted in CX, and she has led global customer success teams, indicating a deep focus on the end-user journey and outcomes.

Media Appearances

Shivaun has no verified media appearances

Work History

2-2026
Member at Chief
4-2024
Head of Americas, Global Head of Customer Success at XY Sense
3-2023 - 4-2024
Committee of Management at The Melbourne Celtic Club
2-2021
Global Head of Customer Success at XY Sense
11-2018 - 1-2021
General Manager at AirSmart

Education

2020 - 2020
Service Design from Academy Xi
2007 - 2011
BA from Trinity College Dublin

More Information

Social Presence :

Prographics :

Exp : 11 Location : New York, New York, United States Job Level : Mid-senior Designation : Member at Chief
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Insights For Selling To Shivaun

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Emphasise more on facts and measurable benefits
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shivaun is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Shivaun

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Shivaun move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Shivaun take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Shivaun

Personality Compatibility


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