Shriprakash Vishwakarma

Examiner
DISC Type : cs

Customer Support Executive (CSR) at Hi-Tech Outsourcing Services

Ahmedabad, Gujarat, India

Overview

Shriprakash Vishwakarma is a Senior Customer Support Representative at Hi-Tech iSolutions LLP, an ISO-certified outsourcing provider. Holding a Bachelor of Science, he has experience supporting international clients, including a media platform for the environmental, energy, and agricultural industries.

Based on his interests, Shriprakash appears to follow developments in space exploration and the financial sector, having noted an interest in organizations like NASA and Kotak Mahindra Bank.

He has supported a specialized B2B media platform connecting professionals and suppliers across global environmental and energy markets.

Personality Overview

Status Quo Seeker

Late Adopter

Overcautious

They are always well-planned and adopt a systematic approach.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Global Client Support
Has direct experience as a Senior CSR for an international client based in Madrid, Spain, handling industry professionals and suppliers.
B2B Outsourcing
Works for a multi-disciplinary BPO company recognized by Dun & Bradstreet, indicating deep experience in the business process outsourcing industry.
Specialized Industries
His project work involved supporting a platform for the niche B2B markets of Environment, Energy, and Agriculture.

Media Appearances

Shriprakash has no verified media appearances

Work History

8-2006
Customer Support Executive (CSR) at Hi-Tech Outsourcing Services
8-2006 - 6-2016
Sr. Customer Support Representative (CSR) at Hi-Tech Outsourcing Services

Education

1999 - 2002
Bachelor of Science (B.S.) from Doctor Ram Manohar Lohia Awadh University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Ahmedabad, Gujarat, India Job Level : N/A Designation : Customer Support Executive (CSR) at Hi-Tech Outsourcing Services
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Insights For Selling To Shriprakash

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shriprakash is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Shriprakash

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Shriprakash move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Shriprakash take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Shriprakash

Personality Compatibility


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