Simone Munhos in

Simone Munhos

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Gerente de Recuperacoes | Sr Lider Digital Callcenter | Santander Brasil at Santander Brasil
📍 São Paulo, São Paulo, Brazil

Simone Munhos is a senior credit recovery manager at Santander Brasil with over 25 years of experience, specializing in operational transformation through digitalization and AI. She holds an MBA in Project Management from Universidade Anhembi Morumbi. Colleagues describe her as an inspiring and results-focused leader with strong analytical skills.

She recently won a Silver award at "Best Performance 2025" in the "Excellence in Collections" category for a project focused on effective and integrated virtual assistance.

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Experience
17 Years
Current Role
Gerente de Recuperacoes | Sr Lider Digital Callcenter | Santander Brasil
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Simone shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Simone cares about

AI in Collections
Leads initiatives using AI, data intelligence, and technology for credit recovery, highlighted by her award-winning project on efficient virtual assistance.
Human-Centric Recovery
Advocates for a humanized, empathetic, and sustainable approach to credit recovery, focusing on the customer as the central point of the journey.
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Career

Work history

2-2024
Gerente de Recuperacoes | Sr Lider Digital Callcenter | Santander Brasil
Santander Brasil
2-2022
Coordenadora de Recuperacao de Credito
Santander Brasil
3-2021 - 10-2021
Gerente de Cobrancas
Intrum
1-2020 - 10-2020
Senior Manager Business Operations
Teleperformance
7-2019 - 1-2020
Gerente Executivo Operacional
CredGroup
In the press

Media appearances

Simone Munhos - Banco Santander Brasil SA - The Org. Featured in The Org
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Education
9-2021 - 10-2022
Pós-graduação Lato Sensu - MBA
Universidade Anhembi Morumbi
2018 - 2019
SQL Server
Impacta Tecnologia
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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