Simone Munhos

Examiner
DISC Type : sc

Gerente de Recuperacoes | Sr Lider Digital Callcenter | Santander Brasil at Santander Brasil

São Paulo, São Paulo, Brazil

Overview

Simone Munhos is a senior credit recovery manager at Santander Brasil with over 25 years of experience, specializing in operational transformation through digitalization and AI. She holds an MBA in Project Management from Universidade Anhembi Morumbi. Colleagues describe her as an inspiring and results-focused leader with strong analytical skills.

She recently won a Silver award at "Best Performance 2025" in the "Excellence in Collections" category for a project focused on effective and integrated virtual assistance.

Personality Overview

Process Oriented

Overcautious

Late Adopter

Being observant comes to them naturally.  The only way to convince them is by showing them examples and ample proof. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

AI in Collections
Leads initiatives using AI, data intelligence, and technology for credit recovery, highlighted by her award-winning project on efficient virtual assistance.
Human-Centric Recovery
Advocates for a humanized, empathetic, and sustainable approach to credit recovery, focusing on the customer as the central point of the journey.
Team Empowerment
Passionate about leadership that promotes team growth and recognition, viewing her role as a launchpad to help her team members achieve professional prominence.

Media Appearances

Simone Munhos - Banco Santander Brasil SA - The Org. Featured in The Org

See Now

Work History

2-2024
Gerente de Recuperacoes | Sr Lider Digital Callcenter | Santander Brasil at Santander Brasil
2-2022
Coordenadora de Recuperacao de Credito at Santander Brasil
3-2021 - 10-2021
Gerente de Cobrancas at Intrum
1-2020 - 10-2020
Senior Manager Business Operations at Teleperformance
7-2019 - 1-2020
Gerente Executivo Operacional at CredGroup

Education

9-2021 - 10-2022
Pós-graduação Lato Sensu - MBA from Universidade Anhembi Morumbi
2018 - 2019
SQL Server from Impacta Tecnologia

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de Recuperacoes | Sr Lider Digital Callcenter | Santander Brasil at Santander Brasil
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Insights For Selling To Simone

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Be firm in your communication and stay in control

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Simone is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Simone

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Simone move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Simone take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Simone

Personality Compatibility


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