Sindhu Suresh

Enthusiast
DISC Type : i

Director, Customer Success (Upmarket) at HubSpot

Greater Boston, United States

Overview

Sindhu Suresh is an accomplished Director of Customer Success at HubSpot, specializing in the upmarket segment. With an MBA from Babson, she has a proven history of leading high-performing teams, driving process improvements, and managing strategic client relationships.

Outside of her corporate role, she is passionate about mentorship and training new hires. During her undergraduate studies at Stonehill College, she was highly involved in campus activities, including volunteering for School on Wheels and serving as a Student Ambassador.

She was featured on the official HubSpot Blog for her insights on managing dispersed teams in a hybrid work environment.

Personality Overview

Amiable & Agreeable

Optimistic

Non-Confrontational

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Customer Success Strategy
Leads the upmarket Customer Success division at HubSpot, focusing on building and executing strategies for corporate and strategic accounts.
Team Leadership
Her posts and experience highlight a deep commitment to people management, training, celebrating her team, and building effective organizations.
Hybrid Work Models
Authored a piece for the HubSpot Blog discussing her thoughts and strategies for successfully managing teams in a hybrid work setting.

Media Appearances

Sindhu has no verified media appearances

Work History

11-2023
Director, Customer Success (Upmarket) at HubSpot
3-2022 - 11-2023
Principal Manager, Corporate and Strategic Accounts at HubSpot
10-2021 - 3-2022
Senior Manager, Customer Success (Corporate Segment) at HubSpot
4-2021 - 10-2021
Manager, Customer Success (Corporate Segment) at HubSpot
11-2018 - 4-2021
Manager, Customer Success Team (At-Scale Segment) at HubSpot

Education

2012 - 2015
Master of Business Administration (M.B.A.) from Babson F.W. Olin Graduate School of Business
2007 - 2011
Bachelor of Science (B.S.) from Stonehill College

More Information

Social Presence :

Prographics :

Exp : 18 Location : Greater Boston, United States Job Level : Mid-senior Designation : Director, Customer Success (Upmarket) at HubSpot
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Insights For Selling To Sindhu

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sindhu is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Sindhu

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Sindhu move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Sindhu take some risk or not?

  • They can take some low-probability risks if needed.

You And Sindhu

Personality Compatibility


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