Siobhan Hyland

Evaluator
DISC Type : sdc

Head of Operations and IT at Investec Europe

Ireland

Overview

Siobhan Hyland is a seasoned financial services professional serving as Head of Operations and IT and Head of Client Asset Oversight at Investec Europe. Her career is marked by a long and progressive tenure, specializing in operational risk management and financial operations. She is a graduate of University College Dublin with a B.Comm degree.



An early career highlight includes her promotion to Head of Operations at Gandon Capital Markets, where she supervised a team of 15.

Personality Overview

Hard To Convince

Quality Focused

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Operational Risk
Her experience includes multiple roles as an Operational Risk Manager, and she holds a specific certification in this field.
Client Asset Oversight
As the designated Head of Client Asset Oversight ("HCAO") for Investec Europe, this is a core component of her senior responsibilities.
Financial Operations
She has managed back-office support for diverse front-office activities, including FX, Lending, Deposits, and Equity Arbitrage throughout her career.

Media Appearances

Siobhan has no verified media appearances

Work History

10-2022
Head of Operations and IT at Investec Europe
10-2019 - 10-2022
Operational Risk Manager at Investec Europe
11-2008 - 10-2019
Operational Risk Manager at Investec Bank plc (Irish Branch)
4-2000 - 12-2006
Head of Operations at Investec Bank plc (Irish Branch)
10-1999 - 4-2000
Head of Operations at Gandon Capital Markets

Education

1988 - 1991
B.Comm from University College Dublin
1997 - 1998
Certificate in Mutual Funds Services from Dublin Business School

More Information

Social Presence :

Prographics :

Exp : 31 Location : Ireland Job Level : Mid-senior Designation : Head of Operations and IT at Investec Europe
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Insights For Selling To Siobhan

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid inviting them for any social interactions until you have built some rapport with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Siobhan is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Siobhan

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Siobhan move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Siobhan take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Siobhan

Personality Compatibility


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