Sofie Heisselberg

Visionary
DISC Type : Ds

Senior Enterprise Customer Success Manager at Kanpla

Copenhagen, Capital Region of Denmark, Denmark

Overview

Sofie is a Senior Enterprise Customer Success Manager at Kanpla with deep expertise in driving retention and expansion for SaaS companies. A graduate of Copenhagen Business School, she previously scaled customer success for 500+ brands as Head of CS. Colleagues describe her as dedicated, adaptable, and an exceptional leader.

Outside of her professional role, Sofie is passionate about building strong company culture, especially in remote environments. She enjoys the balance of focused work and social connection, as highlighted by her positive experience on a company workcation to Spain. She values creating long-lasting relationships and improving customer experiences.

Unique fact: Sofie once accidentally started a "Slack status domino effect" across her company with a spontaneous status update.

Personality Overview

Goal-Oriented

Direct & Assertive

Objective Evaluator

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Customer Retention
Her role at Kanpla and previous experience at Make Influence are centered on reducing churn and delivering retention for enterprise clients in the SaaS space.
Remote Work Culture
Shared a post reflecting on the importance of building culture in remote companies and how spontaneous interactions can foster connection among colleagues.
Team Leadership
Formerly the Head of Customer Success at Make Influence, she has a passion for building high-performing teams and has received recommendations praising her leadership.

Media Appearances

Sofie has no verified media appearances

Work History

10-2025
Senior Enterprise Customer Success Manager at Kanpla
10-2024 - 10-2025
Senior Customer Success Manager at Kanpla
5-2022 - 6-2024
Head of Customer Success & Customer Support at Make Influence
4-2021 - 5-2022
Customer Success Lead at Make Influence
9-2020 - 4-2021
Customer Success Specialist at Make Influence

Education

2016 - 2018
Master of Science (MSc) from Copenhagen Business School
2013 - 2016
Bachelor's degree from Copenhagen Business School

More Information

Social Presence :

Prographics :

Exp : 8 Location : Copenhagen, Capital Region of Denmark, Denmark Job Level : Middle Designation : Senior Enterprise Customer Success Manager at Kanpla
URL has been copied!

Insights For Selling To Sofie

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sofie is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Sofie

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Sofie move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Sofie take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Sofie

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.