Sonja Barrett

Energizer
DISC Type : I

ServiceNow Catalog Admin at Constellation

Atlanta Metropolitan Area, United States

Overview

Sonja Barrett is a ServiceNow Catalog Admin at Constellation with over a decade of experience in ServiceNow administration and development. She specializes in optimizing service catalogs, workflows, and automation, holding ITIL v3 and Network+ certifications to support her technical expertise.

She has a strong background in IT service management, having held dedicated roles in incident and change management at previous companies like Anda, Inc. and AutoNation.

Personality Overview

Believer

Big Picture Person

Informal

They are people oriented, friendly and like creating new connections.  They are naturally enthusiastic, so take their promise with a pinch of salt. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

ServiceNow Optimization
Her mission is to optimize and enhance the service catalog, workflows, and automation to meet specific business and IT needs for her clients.
IT Service Management
Possesses deep experience implementing and maintaining key ITSM modules, including incident, change, asset, and configuration management, supported by her ITIL v3 certification.
Incident Management
Previously worked as an Incident and Change Manager and actively engages with related professional topics, such as using the hashtag #incidentmanagement.

Media Appearances

Sonja has no verified media appearances

Work History

ServiceNow Catalog Admin at Constellation
ServiceNow Administrator at AutoNation
Incident and Change Manager at Anda, Inc.
Change Manager/Business Analyst at Univita Health Inc
Project Manager at APEX Professional Services

Education

Education details unavailable from Keiser University-Ft Lauderdale

More Information

Social Presence :

Prographics :

Exp : N/A Location : Atlanta Metropolitan Area, United States Job Level : Middle Designation : ServiceNow Catalog Admin at Constellation
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Insights For Selling To Sonja

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Be friendly and entertaining in your conversation
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid overloading them with too much detail
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sonja is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Sonja

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Sonja move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Sonja take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Sonja

Personality Compatibility


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