Sophie Hussey

Sharpshooter
DISC Type : DC

Director at Lapis Consulting Services Ltd

Elland, England, United Kingdom

Overview

Sophie Hussey is the Director of Lapis Consulting Services, an ITSM and leadership consultancy. With over 24 years in technology, she specializes in service management, strategy, and operating model design. People who have worked with her often describe her as inspirational, genuine, and positive, highlighting her deep expertise and ability to empower others.

Outside her consulting work, Sophie is an author, aerial artist, and a passionate advocate for authenticity in the workplace. She co-founded the "Women of ITSM" community to support and mentor other women in the technology industry and also serves as a STEM Ambassador, inspiring the next generation.

She is the author of the book "Dramatically Honest: How to own your authenticity in the workplace. "

Personality Overview

ROI Driven

Precise But Practical

Thorough Evaluator

More than the product, they care about the effectiveness of the product.  They respond better to strong and respectful interactions. They like to be in a position where they can control the conversation and terms.

Topics They Care About

Workplace Authenticity
As an "Authenticity Advocate" and author, she champions the importance of being genuine and encourages people to own their stories in their professional lives.
IT Service Management
With over two decades of experience, she is an expert in ITSM, focusing on strategy, process maturity, and delivering business value through service excellence.
Supporting Women in ITSM
She co-founded the "Women of ITSM" community, a platform dedicated to the growth, development, and support of women in the service management industry.

Media Appearances

Sophie has no verified media appearances

Work History

1-2022
Director at Lapis Consulting Services Ltd
6-2025
Head of Service Management at Asda
1-2025 - 5-2025
Hypercare Lead (Contract) at Asda
3-2024
Community Co-Founder at Women of ITSM
4-2024 - 12-2024
Service Delivery Management (Contract) at Vanquish Tech

Education

1996 - 2000
BA (Hons) from Oxford Brookes University
1994 - 1996
GNVQ Advanced from Aylesbury College

More Information

Social Presence :

Prographics :

Exp : 3 Location : Elland, England, United Kingdom Job Level : Mid-senior Designation : Director at Lapis Consulting Services Ltd
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Insights For Selling To Sophie

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Refer to testimonials from well-known industry leaders
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sophie is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Sophie

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Sophie move?

  • They can take decisions very fast if you manage to convince them.
  • Can Sophie take some risk or not?

  • The risks don’t matter much to them.

You And Sophie

Personality Compatibility


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