Stéphane Robert

Observer
DISC Type : ci

Head of IT Operations (LVMH Holdings) at LVMH

Méry-sur-Marne, Île-de-France, France

Overview

Stéphane Robert is the Head of IT Operations for LVMH Holdings, bringing extensive experience from management roles at Eramet and Thomas Cook. His background is in IT operations, end-user services, and infrastructure management. He holds a MGSI Bac+5 degree in information systems management and is Prince2 certified.

Stéphane shows deep engagement with his work, expressing pride in his company and finding pleasure in events that renew his vision of information systems. He values collaboration and the exchange of ideas within his professional community, demonstrating a passion that extends beyond his daily responsibilities.

He actively participates in shaping his companys culture, having been part of the organizing team for a corporate seminar.

Personality Overview

Assertive

Example Seeker

Curious

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

IT Operations
As the Head of IT Operations at LVMH and a former manager at Eramet, he has a long track record of leading operational teams and infrastructure.
End-User Services
His previous roles at Eramet focused specifically on managing services for end-users, indicating a focus on user satisfaction and front-office support.
Service Quality (SLA)
In a prior role at Thomas Cook, he was directly responsible for defining, implementing, and monitoring Service Level Agreements with providers.

Media Appearances

Stéphane has no verified media appearances

Work History

7-2025
Head of IT Operations (LVMH Holdings) at LVMH
4-2023
Manager IT Operations & End Users Sces at Eramet
2-2019 - 6-2023
Responsable des Services aux Utilisateurs (Production Front Office) ERAMET Groupe at Eramet
4-2017 - 2-2019
Responsable Infrastructure Siege ERAMET Group at Eramet
4-2011 - 2-2015
Incident Problem Manager at Thomas Cook EU Incident

Education

2020 - 2021
MGSI Bac+5 from IPI, école d'informatique

More Information

Social Presence :

Prographics :

Exp : 22 Location : Méry-sur-Marne, Île-de-France, France Job Level : Mid-senior Designation : Head of IT Operations (LVMH Holdings) at LVMH
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Insights For Selling To Stéphane

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Invite them for a social do but don’t rely solely on the relationship
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stéphane is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Stéphane

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Stéphane move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Stéphane take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Stéphane

Personality Compatibility


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