Stanislav Mykhalchuk

Sharpshooter
DISC Type : DC

Customer Success Manager at Reply

Kyiv, Kyiv City, Ukraine

Overview

Stanislav Mykhalchuk is a Customer Success Manager at Reply. io, focused on ensuring clients succeed with the Jason AI platform. He specializes in driving product adoption, increasing retention, and managing churn by building strong customer relationships and optimizing the onboarding process. He holds a Masters degree from Kyiv National Economics University and is described as innovative and responsible.

Outside of work, Stanislavs interests suggest a passion for an active and creative lifestyle. He enjoys outdoor activities like camping and cycling, stays physically active through weightlifting, and pursues the art of photography. These hobbies indicate a well-rounded personality that values both adventure and creative expression.

He co-founded a digital marketing agency, Bank of Leads, and scaled its monthly lead generation from ~300 to over 4, 500.

Personality Overview

Thorough Evaluator

Precise But Practical

Fast But Analytical

More than the product, they care about the impact of the product.  They are not always relationship oriented. They like to move fast and expect the same from others.

Topics They Care About

AI in Sales
He specializes in helping customers adopt and win with Jason AI, an AI SDR tool, focusing on effective onboarding and demonstrating its impact on sales outreach.
Customer Retention
His professional focus is on proactive success management, risk mitigation, and sharing practical tips to prevent customer churn.
Product Adoption
A core part of his role involves leading client onboarding, delivering training sessions, and ensuring a smooth transition from sales to active product usage.

Media Appearances

Stanislav has no verified media appearances

Work History

8-2024
Customer Success Manager at Reply
10-2022 - 8-2024
Customer Success Manager at Creatio
8-2021 - 10-2022
Customer Success Manager at Revenue Grid
5-2018 - 8-2021
Co-Founder at Bank of Leads
2-2015 - 5-2018
Account Manager at MGID

Education

2006 - 2011
Master's degree from Kyiv National Economics University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Kyiv, Kyiv City, Ukraine Job Level : N/A Designation : Customer Success Manager at Reply
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Insights For Selling To Stanislav

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t take too much time in sending them information if they ask for any
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stanislav is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Stanislav

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Stanislav move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Stanislav take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Stanislav

Personality Compatibility


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