Stephanie Hammond

Questioner
DISC Type : c

Customer Experience, Technology Specialist at Lithia & Driveway

Greater Philadelphia, United States

Overview

Stephanie Hammond is a Customer Experience and Technology Specialist at Lithia & Driveway, focused on implementing AI innovations for enterprise organizations. Her career has seen a steady progression through various digital merchandising leadership roles within the company. She holds certifications in Project Management and Variable Management and studied Business Administration at Florida SouthWestern State College.


Her career path showcases a deep commitment to Lithia & Driveway, having been promoted multiple times from Merchandising Specialist to her current technology-focused role.

Personality Overview

Not Easily Convinced

Value Seeker

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

AI in Automotive
Her professional headline emphasizes bringing purposeful AI innovation to the enterprise, and her role involves managing phone AI solutions.
Customer Experience
She recently moved into a Customer Experience role, where she is responsible for championing the end-to-end customer journey across all touchpoints.
Digital Merchandising
This is her core area of expertise, having held multiple progressing roles from Specialist to Manager of Digital Assets and Integrations.

Media Appearances

Stephanie has no verified media appearances

Work History

12-2025
Customer Experience, Technology Specialist at Lithia & Driveway
1-2025 - 12-2025
Online Merchandising, Digital Assets, and Integrations Manager at Lithia & Driveway
9-2023 - 12-2025
Online Merchandising Manager at Lithia & Driveway
10-2021 - 9-2023
Merchandising Specialist at Lithia & Driveway
12-2019 - 6-2020
Regional Sales Manager at Dealer Specialties

Education

Business Administration and Management from Florida SouthWestern State College

More Information

Social Presence :

Prographics :

Exp : 12 Location : Greater Philadelphia, United States Job Level : Junior Designation : Customer Experience, Technology Specialist at Lithia & Driveway
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Insights For Selling To Stephanie

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephanie is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Stephanie

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Stephanie move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Stephanie take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Stephanie

Personality Compatibility


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