Stephanie Leheta, MBA, CCMP, PMP, CCXP

Sharpshooter
DISC Type : DC

Senior Director, Client Experience Strategy, Design Thinking & Governance at CIBC

Canada

Overview

Stephanie has no verified overview

Personality Overview

Rigorous & Demanding

Precise But Practical

Fast But Analytical

They respond better to strong and respectful interactions.  They put a lot of effort into ensuring personal success. They do not care very much about building rapport or relationships.

Topics They Care About

Stephanie has no verified topics they care about

Media Appearances

Stephanie has no verified media appearances

Work History

4-2022
Senior Director, Client Experience Strategy, Design Thinking & Governance at CIBC
2-2021 - 3-2022
Associate Vice President, Digital Marketing, Engagement, Retention, Client Experience, UI/UX Design at Canadian Tire Financial Services
3-2017 - 2-2021
Head of Project Management Office at Canadian Tire Financial Services
7-2016 - 3-2017
(Director level) Manager, Compliance, Governance & Change Management at Canadian Tire Financial Services
Senior Business / Operations Analyst at Canadian Tire Financial Services

Education

10-2024 - 11-2024
AI - Implications for Business Strategy from MIT Sloan School of Management
1-2024 - 3-2024
Strategic Thinking for the CXO from Cambridge Judge Business School

More Information

Social Presence :

Prographics :

Exp : 9 Location : Canada Job Level : Senior Designation : Senior Director, Client Experience Strategy, Design Thinking & Governance at CIBC
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Insights For Selling To Stephanie

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephanie is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Stephanie

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Stephanie move?

  • If convinced, they can reach decisions quite fast.
  • Can Stephanie take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Stephanie

Personality Compatibility


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