Stephanie Montgomery

Pioneer
DISC Type : SDI

Managing Director, Partner Integration at American Airlines

Dallas, Texas, United States

Overview

Stephanie Montgomery is a Managing Director at American Airlines with over 15 years of experience leading teams to enhance the customer journey and strengthen global alliances. An MBA from SMU Cox School of Business, colleagues describe her as a strong, collaborative, and motivated leader who brings clarity to complex initiatives.

Outside of work, Stephanie lives in the Fort Worth area with her husband and two sons. During her MBA, she demonstrated her commitment to supporting others by leading the Women in Business club. She has fond childhood memories of summer camp, including canoeing and horseback riding.

Prior to her corporate career, she worked in the non-profit sector developing business plans to support the expansion of microfinance institutions for entrepreneurs around the world.

Personality Overview

Friendly But Fast

Dynamic But Sincere

Driven But Considerate

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Customer Journey
Her career at American Airlines has centered on enhancing the customer experience, reducing friction points, and ensuring products incorporate customer feedback into delivery.
Purposeful Leadership
Believes great leadership transforms organizations and positively impacts lives, focusing on cultivating joy in work and inspiring teams to solve complex problems.
Strategic Alliances
Has extensive experience integrating and improving experiences with partner airlines like Alaska Airlines and British Airways, and represented American on the oneworld Management Board.

Media Appearances

Stephanie has no verified media appearances

Work History

6-2022
Managing Director, Partner Integration at American Airlines
7-2020 - 6-2022
Director, Commercial Planning at American Airlines
4-2019 - 7-2020
Director, Revenue Management at American Airlines
11-2017 - 4-2019
Sr. Manager, Customer Insights & Analysis at American Airlines
4-2016 - 11-2017
Manager, Customer Insight Strategy at American Airlines

Education

2011 - 2013
M.B.A. from SMU Cox School of Business
1999 - 2003
B.A. from Wheaton College
1995 - 1999
Education details unavailable from Cleburne High School

More Information

Social Presence :

Prographics :

Exp : 22 Location : Dallas, Texas, United States Job Level : Mid-senior Designation : Managing Director, Partner Integration at American Airlines
URL has been copied!

Insights For Selling To Stephanie

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Showcase existing customers and use case-studies to grab their attention
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephanie is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Stephanie

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Stephanie move?

  • They are generally fast movers and can take quick decisions
  • Can Stephanie take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Stephanie

Personality Compatibility


Other American Airlines Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.