Stephen Alexander

Supporter
DISC Type : s

Director, Digital Strategy, Central at Compass Digital

Orlando, Florida, United States

Overview

Stephen Alexander is a hospitality innovator with over 20 years of experience, currently serving as Director of Digital Strategy for Compass Group. He specializes in leveraging AI, data, and digital products to solve operational challenges and simplify technology stacks. Colleagues describe him as a leader with genuine authenticity and a "can do" personality.

Stephen demonstrates a strong passion for the intersection of technology and live events, particularly in the sports and entertainment sectors. He focuses on enhancing the fan experience through operational excellence and innovation, taking immense pride in the success of large-scale events like the NCAA season, NBA championships, and the US Open.

He once described photos of fans as representing "279, 605 reasons" why his work matters, highlighting his deep connection to the guest experience.

Personality Overview

Social Proof Driven

Slow To Decisions

Procedural

They are unlikely to become strong champions as they don't prefer pushing other people.  Their motivation stems from the impact that their decisions can have on the organization.
 They are good and approachable with everyone, internally and externally.

Topics They Care About

AI in Hospitality
His headline and introduction state his focus on transforming foodservice and hospitality operations using AI and data to solve real-world problems.
Simplifying Tech Stacks
He leads initiatives focused on simplifying technology around POS, ordering, and loyalty to improve operational efficiency and reliability for operators.
Guest Experience
His posts frequently mention creating "innovative guest experiences" and "shaping memorable experiences, " showing a deep commitment to the end-user.

Media Appearances

Stephen has no verified media appearances

Work History

Director, Digital Strategy, Central at Compass Digital
7-2022 - 12-2023
Vice President, Non Traditional Development at Virtual Dining Concepts
12-2021 - 7-2022
Director, Higher Education at Virtual Dining Concepts
12-2020 - 12-2021
Director of Restaurant Success at Virtual Dining Concepts
Assistant Director Of Operations at Levy Restaurants

Education

2005 - 2007
Bachelor of Arts (B.A.) from University of Central Florida
2002 - 2004
Associate of Arts (A.A.) from Valencia College

More Information

Social Presence :

Prographics :

Exp : 2 Location : Orlando, Florida, United States Job Level : Mid-senior Designation : Director, Digital Strategy, Central at Compass Digital
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Insights For Selling To Stephen

During A Call Or A Meeting

DO's

  • Engage other key stakeholders on their side and leverage if they approve of your product
  • If possible, connect them to existing customers
  • Talk about refund and cancellation policy if the need arises

DONT's

  • Don’t use phrases like ‘there might be’, ‘we haven’t yet’, ‘latest technology’ etc.
  • Don’t keep pushing them for a straight answer, just make your own conclusions
  • Avoid saying anything that sounds like a risky proposition

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephen is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Stephen

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Stephen move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Stephen take some risk or not?

  • They are risk-averse and like to make decisions that others support.

You And Stephen

Personality Compatibility


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