Stephen R.

Initiator
DISC Type : Di

Head Of Operations Australia & New Zealand at Mercedes-Benz Financial Services Australia

Elwood, Victoria, Australia

Overview

Stephen is the Head of Operations for Australia & New Zealand at Mercedes-Benz Financial Services, focused on driving performance by building effective teams and enhancing processes. People he has worked with describe him as a well-rounded business manager with strong, outcome-driven leadership skills. He holds a Graduate Diploma in Business Management from the University of Canterbury.

He maintains a positive and high-energy approach to his work and leadership. He has been recognized for his commitment in challenging situations, demonstrating leadership that goes beyond professional expectations to support his community and colleagues during a crisis.

His leadership during the Christchurch earthquake was described by a colleague as "extraordinary and went well beyond the call of duty. "

Personality Overview

Confident

Impact-Oriented

Friendly Challenger

They don’t mind taking a stand if they believe in something.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

Omni-channel CX
He is responsible for developing and implementing the overall customer experience, omni-channel, and self-service strategy for Mercedes-Benz Financial Services.
Team Performance
His personal statement highlights his key strength in driving business performance through building effective teams and enhancing their supporting processes and technology.
Financial Services Operations
Leads a wide range of functions including customer retention, collections, fraud, settlements, and contract management to deliver tangible commercial results.

Media Appearances

Stephen has no verified media appearances

Work History

11-2021
Head Of Operations Australia & New Zealand at Mercedes-Benz Financial Services Australia
6-2019 - 11-2021
Head Of Customer Experience at Mercedes-Benz Australia
11-2016 - 6-2019
Senior Manager Customer Service & Retention - Financial Services at Mercedes-Benz Australia
11-2017 - 11-2021
Director & Senior Talent Coach at getSELECT
5-2014 - 10-2016
Head of Sales at TAL Life - Insurance Line

Education

2010 - 2016
Graduate Diploma in Business Management from University of Canterbury
Education details unavailable from Shirley Boys' High School

More Information

Social Presence :

Prographics :

Exp : 25 Location : Elwood, Victoria, Australia Job Level : Mid-senior Designation : Head Of Operations Australia & New Zealand at Mercedes-Benz Financial Services Australia
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Insights For Selling To Stephen

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Look like someone who is on top of their game
  • Clearly address the competitive aspects

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephen is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Stephen

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Stephen move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Stephen take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Stephen

Personality Compatibility


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