Stephen R. in

Stephen R.

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Head Of Operations Australia & New Zealand at Mercedes-Benz Financial Services Australia
📍 Elwood, Victoria, Australia

Stephen is the Head of Operations for Australia & New Zealand at Mercedes-Benz Financial Services, focused on driving performance by building effective teams and enhancing processes. People he has worked with describe him as a well-rounded business manager with strong, outcome-driven leadership skills. He holds a Graduate Diploma in Business Management from the University of Canterbury.

He maintains a positive and high-energy approach to his work and leadership. He has been recognized for his commitment in challenging situations, demonstrating leadership that goes beyond professional expectations to support his community and colleagues during a crisis.

His leadership during the Christchurch earthquake was described by a colleague as "extraordinary and went well beyond the call of duty. "

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Experience
25 Years
Current Role
Head Of Operations Australia & New Zealand
Job Level
Mid-senior
Location
Elwood, Victoria, Australia
Personality Overview

How Stephen shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Stephen cares about

Omni-channel CX
He is responsible for developing and implementing the overall customer experience, omni-channel, and self-service strategy for Mercedes-Benz Financial Services.
Team Performance
His personal statement highlights his key strength in driving business performance through building effective teams and enhancing their supporting processes and technology.
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Career

Work history

11-2021
Head Of Operations Australia & New Zealand
Mercedes-Benz Financial Services Australia
6-2019 - 11-2021
Head Of Customer Experience
Mercedes-Benz Australia
11-2016 - 6-2019
Senior Manager Customer Service & Retention - Financial Services
Mercedes-Benz Australia
11-2017 - 11-2021
Director & Senior Talent Coach
getSELECT
5-2014 - 10-2016
Head of Sales
TAL Life - Insurance Line
In the press

Media appearances

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Education
2010 - 2016
Graduate Diploma in Business Management
University of Canterbury
Education details unavailable
Shirley Boys' High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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