Steve Kenning in

Steve Kenning

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Director, Strategy & Operations at Airbnb
📍 Portola Valley, California, United States

Steve is a Director of Strategy & Operations at Airbnb, specializing in scaling high-growth marketplace businesses. His expertise is built on foundational roles, including leading customer experience as a VP at DoorDash and driving 5x revenue growth at ResQ. He holds an MBA from The Tuck School of Business at Dartmouth.

Outside of work, Steve is passionate about fostering the Canadian tech scene, actively supporting founders through C100. He is the author of the "Missing & Incorrect" blog, sharing insights on business operations. His interests include hockey, having played while at business school.

He writes a blog called "Missing & Incorrect" that deconstructs the operational frameworks used to scale DoorDash.

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Experience
16 Years
Current Role
Director, Strategy & Operations
Job Level
Mid-senior
Location
Portola Valley, California, United States
Personality Overview

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Decision Approach
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Priorities

Topics Steve cares about

Marketplace Scaling
He has extensive experience scaling marketplaces like Airbnb, DoorDash, and ResQ, focusing on strategy, operations, and revenue growth.
Business Operating Systems
He authors a blog detailing the "DoorDash Operating System, " focusing on the models, processes, and principles for methodical execution and hitting ambitious goals.
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Career

Work history

9-2025
Director, Strategy & Operations
Airbnb
3-2025 - 9-2025
Director, Revenue Operations
Airbnb
1-2025
Member
C100
4-2024
Founder
Alpine Partners
11-2021 - 2-2024
Head of Sales, Marketing, & Operations
ResQ
In the press

Media appearances

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Education
2009 - 2011
Master of Business Administration (MBA)
The Tuck School of Business at Dartmouth
2000 - 2005
Bachelor of Business Administration (Honors With Distinction)
Ivey Business School at Western University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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