Steve Reeves

Critic
DISC Type : C

Director of IT Support and Communication Services at Snap-on Incorporated

Greater Milwaukee, United States

Overview

With over four decades in IT, Steve Reeves is the Director of IT Support and Communication Services at Snap-on Incorporated. He leads key services like the help desk, data center management, and network operations. Steve enhances his strategic leadership with a Master of Science from the University of Illinois Urbana-Champaign.

Steve is a passionate advocate for mental health, holding a Certificate in Mental Health First Aid and serving as a Mental Health Fellow at the University of Alabama at Birmingham. He is also pursuing a Master of Engineering in Sustainable Smart Cities, reflecting his commitment to societal well-being.

Unique fact: Steve formerly hosted and produced an award-winning television show called “The American Computer Enthusiast, ” where he provided live computer assistance to viewers.

Personality Overview

Negotiator

Objective Thinker

Critic

They are quite likely to negotiate on pricing or other key terms.  They like to do things independently and don’t look for support from others. They choose to analyze logically and value facts to emotions.

Topics They Care About

Customer Experience
Appointed to the Advisory Board for the Customer Experience (CX) Program at the University of Wisconsin-Stout, showing a commitment to user-centric IT solutions.
IT Service Leadership
Oversees a broad range of critical IT services, including help desk, desktop support, data centers, and the network operations center for Snap-on Incorporated.
Sustainable Cities
Actively pursuing a Master of Engineering in Sustainable Smart Cities, indicating a strong interest in the future of technology's impact on urban environments.

Media Appearances

Steve has no verified media appearances

Work History

10-2005
Director of IT Support and Communication Services at Snap-on Incorporated
7-2003 - 10-2005
Director of IT at GCA Services Group
5-2001 - 7-2003
Chief Information Officer at NextStage Entertainment
7-1994 - 4-2001
Director, IT Global Operations at BMC Software
11-1990 - 6-1999
Host and Executive Producer at The American Computer Enthusiast Television Show

Education

3-2023 - 5-2024
Master of Science - MS from Gies College of Business - University of Illinois Urbana-Champaign
6-2022 - 3-2023
Graduate Certificate from Gies College of Business - University of Illinois Urbana-Champaign
1-2021 - 5-2022
Bachelor of Applied Arts and Sciences from University of North Texas
9-1975 - 8-1980
Urban Planning and Design from University of Cincinnati
1-2022 - 6-2023
Specialization from Gies College of Business - University of Illinois Urbana-Champaign

More Information

Social Presence :

Prographics :

Exp : 45 Location : Greater Milwaukee, United States Job Level : Mid-senior Designation : Director of IT Support and Communication Services at Snap-on Incorporated
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Insights For Selling To Steve

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready for penetrating questions and critical examination of your pitch
  • Be formal and objective, they will appreciate it more

DONT's

  • Do not use very emotional or colorful language
  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steve is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Steve

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Steve move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Steve take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Steve

Personality Compatibility


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