Steven Coulthard in

Steven Coulthard

Login to view DISC.
Head of Commercial Operations at British Gas
📍 Greater Leeds Area, United Kingdom

Steven is the Director of Growth at British Gas, with a track record of improving customer experience and driving revenue. His career includes 10 years at Vodafone and he holds a Mini MBA from Birkbeck, University of London. Colleagues describe him as high-energy, ambitious, and an inspirational leader with a passion for data.

Outside of his corporate roles, Steven is a proud and supportive parent, dedicating time to his childrens activities. He is involved in youth football, spending his time on the sidelines cheering on the next generation of players, and showing a deep commitment to family and community sports.

Unique fact: Steven is involved with the Stoke City shadow squad, highlighting a personal passion for football.

Read the full overview →
Experience
19 Years
Current Role
Head of Commercial Operations
Job Level
Mid-senior
Location
Greater Leeds Area, United Kingdom
Personality Overview

How Steven shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Steven cares about

Customer Experience
He has a proven track record of improving Net Promoter Scores (NPS), preventing complaints, and has focused on supporting customers through the cost-of-living crisis.
Sales and Retention
As Director of Growth, he leads sales and retention teams across the UK, with accountability for revenue generation and churn.
+5 more topics Login to view topics
Career

Work history

6-2024
Head of Commercial Operations
British Gas
6-2024
Director of Growth
British Gas
5-2021 - 8-2024
Head of Energy Customer Service UK (inc. Sales / Complaints / Social Media)
British Gas
3-2017 - 5-2021
Head Of Customer Service (Complaints)
British Gas
3-2014 - 3-2017
Service Excellence Manager - Business & Residential - Debt Operations
British Gas
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2015 - 2016
Mini (MBA) - People / Leadership / Strategy / Marketing and Finance
Birkbeck, University of London
1995 - 2000
Mathematics NVQ Level 3
Kingsway High School
1995 - 2000
GCSE - C+
Kingsway High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other British Gas Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Steven. Free, 10 seconds.