Steven is an experienced customer retention and experience manager, having led teams at Clear Business and Sky. He has a strong background in operations management, customer support in contact centers, and consistently meeting key performance indicators. He is currently open to new career opportunities.
His professional interests extend to the industries he has worked in, including media and telecommunications from his time at Sky. He also follows developments in the energy sector, showing a specific interest in the industry regulator, Ofgem.
He has a versatile skill set that spans from sales and operations management to human resources and team motivation.
Steven Smith
Customer retentions manager at Clear Business
Glasgow, Scotland, United Kingdom
Overview
Topics They Care About
Customer Retention
His current role is Customer Retentions Manager, indicating this is his primary area of professional focus and expertise.
Team Management
This skill is highlighted in his past roles at both Sky and William Hill, showing a consistent focus on leading and motivating teams.
Contact Centre Operations
His background includes managing key metrics, chat, customer support, and operations within contact centers.
Media Appearances
Steven has no verified media appearances
Work History
1-2024
Customer retentions manager at Clear Business
12-2016 - 9-2023
Customer experience leader at Sky
9-2009 - 12-2016
LBO manager at William Hill
Education
Steven has no verified education history
More Information
Social Presence :
Prographics :
Exp : 16
Location : Glasgow, Scotland, United Kingdom
Job Level : Middle
Designation : Customer retentions manager at Clear Business
