Sudha Narayan Reddy

Inquirer
DISC Type : dc

AVP, India Major Area Lead, Customer Excellence Group at ServiceNow

Bengaluru, Karnataka, India

Overview

Sudha Narayan Reddy is a customer success and delivery leader at ServiceNow with over 20 years of experience in the IT and telecom sectors for major companies like Cisco and Nokia. Colleagues describe her as a humble, passionate, and focused serving leader. She holds a Bachelor of Engineering from Crescent Engg College.

She is certified in Data Storytelling for Business, showcasing her ability to translate complex data into compelling narratives.

Personality Overview

ROI Conscious

Demanding

Hard To Convince

They respond well to confident salespeople.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Excellence
As the AVP of the Customer Excellence Group, she recently hosted an executive connection event for key Bangalore customers, emphasizing participation and energy.
AI Transformation
She was a featured speaker at the ServiceNow AI Summit in Bangalore and is focused on putting AI to work for people and business reinvention.
Servant Leadership
Praised by colleagues for her humbleness and active mentorship, she is described as a leader who practices "true serving leadership" and cares for her team.

Media Appearances

[Report Launch] Customer Experience 3.0: Engineering Empathy with AI – ServiceNow AI Summit Bengaluru. Featured in ServiceNow AI Summit Bengaluru

See Now

Work History

4-2025
AVP, India Major Area Lead, Customer Excellence Group at ServiceNow
4-2024 - 3-2025
Director, Customer Success at ServiceNow at ServiceNow
1-2021 - 4-2024
Customer Success and Delivery Leader at Cisco
7-2019 - 1-2021
Senior Consultant, Partner Management at Ciena
2-2016 - 7-2019
Manager, Customer Delivery at Cisco

Education

1994 - 1998
BE from Crescent Engg College
Education details unavailable from Indian Embassy School

More Information

Social Presence :

Prographics :

Exp : 27 Location : Bengaluru, Karnataka, India Job Level : Senior Designation : AVP, India Major Area Lead, Customer Excellence Group at ServiceNow
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Insights For Selling To Sudha

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sudha is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Sudha

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Sudha move?

  • Their decision making speed is somewhere in the middle.
  • Can Sudha take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Sudha

Personality Compatibility


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