Sudha Narayan Reddy in

Sudha Narayan Reddy

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AVP, India Major Area Lead, Customer Excellence Group at ServiceNow
📍 Bengaluru, Karnataka, India

Sudha Narayan Reddy is a customer success and delivery leader at ServiceNow with over 20 years of experience in the IT and telecom sectors for major companies like Cisco and Nokia. Colleagues describe her as a humble, passionate, and focused serving leader. She holds a Bachelor of Engineering from Crescent Engg College.

She is certified in Data Storytelling for Business, showcasing her ability to translate complex data into compelling narratives.

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Experience
27 Years
Current Role
AVP, India Major Area Lead, Customer Excellence Group
Job Level
Senior
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sudha cares about

Customer Excellence
As the AVP of the Customer Excellence Group, she recently hosted an executive connection event for key Bangalore customers, emphasizing participation and energy.
AI Transformation
She was a featured speaker at the ServiceNow AI Summit in Bangalore and is focused on putting AI to work for people and business reinvention.
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Career

Work history

4-2025
AVP, India Major Area Lead, Customer Excellence Group
ServiceNow
4-2024 - 3-2025
Director, Customer Success at ServiceNow
ServiceNow
1-2021 - 4-2024
Customer Success and Delivery Leader
Cisco
7-2019 - 1-2021
Senior Consultant, Partner Management
Ciena
2-2016 - 7-2019
Manager, Customer Delivery
Cisco
In the press

Media appearances

[Report Launch] Customer Experience 3.0: Engineering Empathy with AI – ServiceNow AI Summit Bengaluru. Featured in ServiceNow AI Summit Bengaluru
See now
Education
1994 - 1998
BE
Crescent Engg College
Education details unavailable
Indian Embassy School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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