Sue Mills in

Sue Mills

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Director of Distribution at Snap-on
📍 Greater Chicago Area, United States

Sue Mills is the Director of Distribution at Snap-on, with extensive leadership experience in franchise operations and customer care across North America and Europe. She holds an MBA from Loyola University Chicago and is described by colleagues as a dynamic, inspiring, and visionary leader.

Sue has led teams of over 300 associates and managed customer care strategy for Snap-ons $2 billion North American franchise business.

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Experience
24 Years
Current Role
Director of Distribution
Job Level
Mid-senior
Location
Greater Chicago Area, United States
Personality Overview

How Sue shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sue cares about

Franchise Operations
Previously served as Director of Franchise Operations at Snap-on, where she was responsible for franchisee productivity, training, and customer relations.
Customer Experience
Her career has centered on enhancing customer satisfaction, previously leading customer care strategy for a $2 billion business with over 7 million annual customer interactions.
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Career

Work history

3-2022
Director of Distribution
Snap-on
5-2016 - 3-2022
Director Franchise Operations
Snap-on
12-2006 - 5-2016
Director, Customer Care
Snap-on
6-2005 - 12-2006
Business Liaison Manager
Snap-on Tools UK
6-2001 - 6-2005
Customer Care Manager
United Agri Products (Subsidiary of Congra)
In the press

Media appearances

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Education
2009 - 2011
Masters
Loyola University Chicago
1982 - 1987
Education details unavailable
Easthampstead Park School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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