Sue Mills

Critic
DISC Type : C

Director of Distribution at Snap-on

Greater Chicago Area, United States

Overview

Sue Mills is the Director of Distribution at Snap-on, with extensive leadership experience in franchise operations and customer care across North America and Europe. She holds an MBA from Loyola University Chicago and is described by colleagues as a dynamic, inspiring, and visionary leader.


Sue has led teams of over 300 associates and managed customer care strategy for Snap-ons $2 billion North American franchise business.

Personality Overview

Precise

ROI Driven

Information Seeker

They choose to analyze logically and value facts to emotions.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Franchise Operations
Previously served as Director of Franchise Operations at Snap-on, where she was responsible for franchisee productivity, training, and customer relations.
Customer Experience
Her career has centered on enhancing customer satisfaction, previously leading customer care strategy for a $2 billion business with over 7 million annual customer interactions.
Leadership Development
Recently completed a certification in creating leadership development programs and is frequently praised for her ability to motivate and develop her team members.

Media Appearances

Sue has no verified media appearances

Work History

3-2022
Director of Distribution at Snap-on
5-2016 - 3-2022
Director Franchise Operations at Snap-on
12-2006 - 5-2016
Director, Customer Care at Snap-on
6-2005 - 12-2006
Business Liaison Manager at Snap-on Tools UK
6-2001 - 6-2005
Customer Care Manager at United Agri Products (Subsidiary of Congra)

Education

2009 - 2011
Masters from Loyola University Chicago
1982 - 1987
Education details unavailable from Easthampstead Park School

More Information

Social Presence :

Prographics :

Exp : 24 Location : Greater Chicago Area, United States Job Level : Mid-senior Designation : Director of Distribution at Snap-on
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Insights For Selling To Sue

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be formal and objective, they will appreciate it more
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sue is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Sue

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Sue move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Sue take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Sue

Personality Compatibility


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