Sunetra Dutta in

Sunetra Dutta

Pioneer · DISC type sdi
Operations Associate at Zoca
📍 Bengaluru, Karnataka, India

Sunetra Dutta is an Operations Associate at Zoca with over six years of experience in the customer support domain. Her expertise lies in enhancing customer satisfaction and loyalty, with a career spanning fintech at PhonePe and OTT services at Vimeo. She holds a Bachelor of Business Administration.

Her experience across diverse technology sectors, including fintech and streaming media, showcases her adaptability in various customer-facing environments.

Read the full overview →
Experience
4 Years
Current Role
Operations Associate
Location
Bengaluru, Karnataka, India
Personality Overview

How Sunetra shows up

Decisive But Friendly
Driven But Considerate
Friendly But Fast

They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Priorities

Topics Sunetra cares about

Customer Satisfaction
Her 6+ year career is centered on understanding customer needs and delivering solutions that enhance satisfaction and loyalty at companies like PhonePe and Vimeo.
Support Operations
As an Operations Associate and former Support Operations Specialist, she focuses on the efficiency and effectiveness of customer support systems and processes.
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Career

Work history

10-2025 - 12-2025
Operations Associate
Zoca
3-2025 - 7-2025
Support Operations Specialist
TrueLark
2-2024 - 7-2024
Support Specialist 1
Vimeo
5-2022 - 12-2023
Customer Email Support Specialist
twid
10-2019 - 4-2022
Advisor, Customer Experience
PhonePe
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2012 - 2016
Bachelor of Business Administration - BBA
Sikkim Manipal Institute of Technology (SMIT)
2011 - 2012
Humanities
Ramanuj Gupta Junior College
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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