Sunetra Dutta in

Sunetra Dutta

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Operations Associate at Zoca
📍 Bengaluru, Karnataka, India

Sunetra Dutta is an Operations Associate at Zoca with over six years of experience in the customer support domain. Her expertise lies in enhancing customer satisfaction and loyalty, with a career spanning fintech at PhonePe and OTT services at Vimeo. She holds a Bachelor of Business Administration.

Her experience across diverse technology sectors, including fintech and streaming media, showcases her adaptability in various customer-facing environments.

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Experience
4 Years
Current Role
Operations Associate
Location
Bengaluru, Karnataka, India
Personality Overview

How Sunetra shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sunetra cares about

Customer Satisfaction
Her 6+ year career is centered on understanding customer needs and delivering solutions that enhance satisfaction and loyalty at companies like PhonePe and Vimeo.
Support Operations
As an Operations Associate and former Support Operations Specialist, she focuses on the efficiency and effectiveness of customer support systems and processes.
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Career

Work history

10-2025 - 12-2025
Operations Associate
Zoca
3-2025 - 7-2025
Support Operations Specialist
TrueLark
2-2024 - 7-2024
Support Specialist 1
Vimeo
5-2022 - 12-2023
Customer Email Support Specialist
twid
10-2019 - 4-2022
Advisor, Customer Experience
PhonePe
In the press

Media appearances

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Education
2012 - 2016
Bachelor of Business Administration - BBA
Sikkim Manipal Institute of Technology (SMIT)
2011 - 2012
Humanities
Ramanuj Gupta Junior College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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