Sunetra Dutta

Pioneer
DISC Type : sdi

Operations Associate at Zoca

Bengaluru, Karnataka, India

Overview

Sunetra Dutta is an Operations Associate at Zoca with over six years of experience in the customer support domain. Her expertise lies in enhancing customer satisfaction and loyalty, with a career spanning fintech at PhonePe and OTT services at Vimeo. She holds a Bachelor of Business Administration.


Her experience across diverse technology sectors, including fintech and streaming media, showcases her adaptability in various customer-facing environments.

Personality Overview

Decisive But Friendly

Driven But Considerate

Friendly But Fast

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Customer Satisfaction
Her 6+ year career is centered on understanding customer needs and delivering solutions that enhance satisfaction and loyalty at companies like PhonePe and Vimeo.
Support Operations
As an Operations Associate and former Support Operations Specialist, she focuses on the efficiency and effectiveness of customer support systems and processes.
CRM Platforms
She is proficient in essential customer relationship management tools like Zendesk and Freshdesk, which are central to her role in support operations.

Media Appearances

Sunetra has no verified media appearances

Work History

10-2025 - 12-2025
Operations Associate at Zoca
3-2025 - 7-2025
Support Operations Specialist at TrueLark
2-2024 - 7-2024
Support Specialist 1 at Vimeo
5-2022 - 12-2023
Customer Email Support Specialist at twid
10-2019 - 4-2022
Advisor, Customer Experience at PhonePe

Education

2012 - 2016
Bachelor of Business Administration - BBA from Sikkim Manipal Institute of Technology (SMIT)
2011 - 2012
Humanities from Ramanuj Gupta Junior College

More Information

Social Presence :

Prographics :

Exp : 4 Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Operations Associate at Zoca
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Insights For Selling To Sunetra

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Showcase existing customers and use case-studies to grab their attention
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it

DONT's

  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sunetra is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Sunetra

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Sunetra move?

  • They are generally fast movers and can take quick decisions
  • Can Sunetra take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Sunetra

Personality Compatibility


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