Supriyo Sarkar in

Supriyo Sarkar

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Senior Manager at SastaSundar
📍 Kolkata, West Bengal, India

Supriyo Sarkar is a strategic operations and customer experience leader with over 18 years of expertise in project management and driving CSAT/NPS improvements. A Google Certified Project Manager, he graduated from the City College of Commerce and Business Administration and is skilled in team mentorship.

He demonstrates a strong passion for continuous self-improvement and professional development. His recent activities include completing several advanced courses from Google and Coursera, focusing on project management and leveraging AI to accelerate professional growth and job searching.

As a Team Lead at Wipro, he won an excellence award for significantly reducing average talk time by analyzing and eliminating unnecessary hold times.

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Experience
20 Years
Current Role
Senior Manager
Job Level
Middle
Location
Kolkata, West Bengal, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Supriyo cares about

Customer Experience
His career focus is on improving customer satisfaction, with extensive experience in contact center management, customer analysis, and driving CSAT/NPS scores.
Project Management
He is a Google Certified Project Management Professional and frequently shares updates on completing advanced project management courses to enhance his skills.
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Career

Work history

3-2025
Senior Manager
SastaSundar
10-2021 - 7-2025
Operations Lead - Customer Experience
Salescom Services Private Limited
7-2019 - 12-2022
Group Lead
Wipro Digital Operations and Platforms
12-2014 - 6-2019
Team Lead
Wipro Digital Operations and Platforms
3-2013 - 11-2014
Performance Improvement Consultant
Wipro Digital Operations and Platforms
In the press

Media appearances

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Education
Bachelor of Commerce - BCom
City College of Commerce and Business Administration.
Indian School Certificate
St. Paul's Mission School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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