Supriyo Sarkar

Critic
DISC Type : C

Senior Manager at SastaSundar

Kolkata, West Bengal, India

Overview

Supriyo Sarkar is a strategic operations and customer experience leader with over 18 years of expertise in project management and driving CSAT/NPS improvements. A Google Certified Project Manager, he graduated from the City College of Commerce and Business Administration and is skilled in team mentorship.

He demonstrates a strong passion for continuous self-improvement and professional development. His recent activities include completing several advanced courses from Google and Coursera, focusing on project management and leveraging AI to accelerate professional growth and job searching.

As a Team Lead at Wipro, he won an excellence award for significantly reducing average talk time by analyzing and eliminating unnecessary hold times.

Personality Overview

Critic

Information Seeker

Negotiator

Unless the value is proven by data, they are unlikely to value fancy features.  They prefer to analyze logically and value objective facts over emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Customer Experience
His career focus is on improving customer satisfaction, with extensive experience in contact center management, customer analysis, and driving CSAT/NPS scores.
Project Management
He is a Google Certified Project Management Professional and frequently shares updates on completing advanced project management courses to enhance his skills.
Team Mentorship
Won a "Best Team Lead Award" for his focus on up-skilling, mentoring, and ensuring his team's well-being, which resulted in meeting all client SLAs.

Media Appearances

Supriyo has no verified media appearances

Work History

3-2025
Senior Manager at SastaSundar
10-2021 - 7-2025
Operations Lead - Customer Experience at Salescom Services Private Limited
7-2019 - 12-2022
Group Lead at Wipro Digital Operations and Platforms
12-2014 - 6-2019
Team Lead at Wipro Digital Operations and Platforms
3-2013 - 11-2014
Performance Improvement Consultant at Wipro Digital Operations and Platforms

Education

Bachelor of Commerce - BCom from City College of Commerce and Business Administration.
Indian School Certificate from St. Paul's Mission School

More Information

Social Presence :

Prographics :

Exp : 20 Location : Kolkata, West Bengal, India Job Level : Middle Designation : Senior Manager at SastaSundar
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Insights For Selling To Supriyo

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready to answer many clarity-seeking questions and requests for information
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Supriyo is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Supriyo

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Supriyo move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Supriyo take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Supriyo

Personality Compatibility


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