Supriyo Sarkar in

Supriyo Sarkar

Critic · DISC type C
Senior Manager at SastaSundar
📍 Kolkata, West Bengal, India

Supriyo Sarkar is a strategic operations and customer experience leader with over 18 years of expertise in project management and driving CSAT/NPS improvements. A Google Certified Project Manager, he graduated from the City College of Commerce and Business Administration and is skilled in team mentorship.

He demonstrates a strong passion for continuous self-improvement and professional development. His recent activities include completing several advanced courses from Google and Coursera, focusing on project management and leveraging AI to accelerate professional growth and job searching.

As a Team Lead at Wipro, he won an excellence award for significantly reducing average talk time by analyzing and eliminating unnecessary hold times.

Read the full overview →
Experience
20 Years
Current Role
Senior Manager
Job Level
Middle
Location
Kolkata, West Bengal, India
Personality Overview

How Supriyo shows up

Critic
Information Seeker
Negotiator

Unless the value is proven by data, they are unlikely to value fancy features. They prefer to analyze logically and value objective facts over emotions. It is very likely that they will negotiate pricing or other important terms.

Priorities

Topics Supriyo cares about

Customer Experience
His career focus is on improving customer satisfaction, with extensive experience in contact center management, customer analysis, and driving CSAT/NPS scores.
Project Management
He is a Google Certified Project Management Professional and frequently shares updates on completing advanced project management courses to enhance his skills.
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Career

Work history

3-2025
Senior Manager
SastaSundar
10-2021 - 7-2025
Operations Lead - Customer Experience
Salescom Services Private Limited
7-2019 - 12-2022
Group Lead
Wipro Digital Operations and Platforms
12-2014 - 6-2019
Team Lead
Wipro Digital Operations and Platforms
3-2013 - 11-2014
Performance Improvement Consultant
Wipro Digital Operations and Platforms
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Commerce - BCom
City College of Commerce and Business Administration.
Indian School Certificate
St. Paul's Mission School
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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