Suresh Pendyala

Questioner
DISC Type : c

Senior Problem Manager at Oracle

Greater Hyderabad Area, India

Overview

Suresh is a technical professional with over 15 years of experience focused on customer success and operational stability. He specializes in Root Cause Analysis (RCA), incident investigation, and driving service improvement initiatives, holding Oracle Cloud Infrastructure certifications to validate his expertise.

His current focus is on cloud platforms and DevOps tooling, including OCI, AWS, Terraform, and Jenkins, aiming to enhance automation and infrastructure operations.

As a Senior Problem Manager at Oracle, he successfully reduced critical incident recurrence by 40% through targeted preventive actions.

Personality Overview

Cautious & Analytical

Price-Sensitive

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Incident Root Cause
His core expertise involves collaborating with technical teams to identify the true cause of issues and document accurate Root Cause Analyses (RCAs).
Cloud Operations
He has hands-on experience with OCI and AWS and continuously expands his skills in cloud platforms, automation, and monitoring tools.
Service Delivery Excellence
Focuses on driving preventive and corrective actions to improve long-term stability and ensure service level agreements (SLAs) are met.

Media Appearances

Suresh has no verified media appearances

Work History

7-2018
Senior Problem Manager at Oracle
10-2012 - 6-2018
Oracle Database Administrator at Oracle
10-2008 - 9-2012
Technical Assistant Center (TAC) engineer at Genisys Group

Education

Education details unavailable from Bharat Institute Of engineering and technology

More Information

Social Presence :

Prographics :

Exp : 17 Location : Greater Hyderabad Area, India Job Level : Middle Designation : Senior Problem Manager at Oracle
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Insights For Selling To Suresh

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suresh is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Suresh

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Suresh move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Suresh take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Suresh

Personality Compatibility


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