Susan Bain MBA, SPHR, SHRM-SCP

Questioner
DISC Type : c

Manager HR Technology at BlueCross BlueShield of Tennessee

Ooltewah, Tennessee, United States

Overview

Susan is a senior HR professional with a 20-year career specializing in HR technology, total rewards, and large-scale project management. Holding an MBA from The University of Tennessee at Chattanooga and both SPHR and SHRM-SCP certifications, she has extensive experience leading teams and managing enterprise applications like Workday and Salesforce.

Following a recent position elimination, Susan is currently seeking her next professional opportunity.

She uniquely describes herself as someone who loves Open Enrollment.

Personality Overview

Cautious & Analytical

Value Seeker

Price-Sensitive

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

HR Technology
Led a team supporting enterprise cloud applications including Workday, Salesforce, and Cornerstone for a major healthcare provider.
Total Rewards Strategy
Possesses extensive knowledge of total rewards, employee benefits, and retirement consulting from her previous roles.
HR Operations
Focuses on identifying opportunities for process improvement within HR operations and has experience managing downsizing and OSHA investigations.

Media Appearances

Susan has no verified media appearances

Work History

10-2008 - 9-2025
Manager HR Technology at BlueCross BlueShield of Tennessee
5-2005 - 8-2007
Sr. Retirement Consultant at BlueCross BlueShield of TN

Education

Bachelor of Science (B.S.) from The University of Tennessee at Chattanooga
Master of Business Administration (M.B.A.) from The University of Tennessee at Chattanooga

More Information

Social Presence :

Prographics :

Exp : 19 Location : Ooltewah, Tennessee, United States Job Level : N/A Designation : Manager HR Technology at BlueCross BlueShield of Tennessee
URL has been copied!

Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Share as much information as possible regarding your product

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Susan

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Susan take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Susan

Personality Compatibility


Other BlueCross BlueShield of Tennessee Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.