Susan Borne in

Susan Borne

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Senior Director Customer Development at Once Upon a Farm
📍 Greater Pittsburgh Region, United States

Susan is a sales and strategy leader in the CPG industry with extensive experience at companies like Once Upon a Farm, Del Monte Foods, and SC Johnson. She specializes in go-to-market strategy, revenue management, and building high-performing teams. Susan holds an MBA from the University of Pittsburghs Joseph M. Katz Graduate School of Business.

Her professional life has included significant international experience, having lived and worked in London, UK, and traveled to more than 20 countries for business. This global exposure has shaped her cross-functional leadership approach.

Throughout her career, Susan has frequently been tasked with creating entirely new roles, teams, and capabilities from the ground up.

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Experience
10 Years
Current Role
Senior Director Customer Development
Job Level
Senior
Location
Greater Pittsburgh Region, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Susan cares about

Go-to-Market Strategy
Her career has focused on developing and commercializing new and existing products across multiple categories and channels, from strategy to placement on the shelf.
Revenue Growth Management
She has a proven track record in leading sales planning, trade management, and pricing to drive profitable revenue growth for multi-billion dollar CPG companies.
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Career

Work history

1-2026
Senior Director Customer Development
Once Upon a Farm
3-2024 - 8-2025
Senior Director Customer Strategy & Development
Del Monte Foods
9-2023 - 2-2024
Director Sales Strategy and Planning
Del Monte Foods
2-2022 - 9-2023
Director Customer Strategy and Development
SC Johnson Lifestyle Brands
7-2020 - 2-2022
Sales Director, U.S.
method products pbc
In the press

Media appearances

Beyond organic: Once Upon a Farm's brand expansion reimagines milk for a new generation. Featured in FoodNavigator USA
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How AI Helps Us Keep the Care in Customer Care Team. Featured in Once Upon a Farm Blog
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Education
1991 - 1992
MBA
University of Pittsburgh Joseph M. Katz Graduate School of Business
1986 - 1990
Bachelor of Arts
Dickinson College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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