Susan Boyar in

Susan Boyar

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Senior Director-Customer Success & Support at RUCKUS Networks
📍 United States

Susan Boyar is an executive leader at RUCKUS Networks, focused on modernizing customer support with AI and automation. Her career includes senior roles at AstraZeneca and BT, managing global services and driving revenue growth. Colleagues describe her as a "strong leader" and "highly energetic manager" with a keen sense for detail.

Beyond her corporate career, Susan is a passionate entrepreneur with a focus on social responsibility. She founded Palabr, a Brooklyn-based, eco-friendly clothing brand dedicated to sustainable practices and supporting community education, reflecting her commitment to protecting the planet.

Unique Fact: She founded a socially responsible and sustainable clothing brand.

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Experience
23 Years
Current Role
Senior Director-Customer Success & Support
Location
United States
Personality Overview

How Susan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Susan cares about

AI in Customer Support
Actively discusses scaling AI for self-service, augmenting agent capabilities, and protecting the customer experience while reducing costs, referencing recent Gartner surveys.
Customer-Centric Culture
Believes that a company's internal culture is its service strategy, advocating for aligning them to drive higher profitability and better customer retention.
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Career

Work history

7-2024
Senior Director-Customer Success & Support
RUCKUS Networks
6-2020 - 6-2024
Associate Director Network Services- Americas Region
AstraZeneca
2016 - 1-2022
Founder
Palabra
1-2014 - 6-2020
Director of Global Services
BT
8-2012 - 12-2013
Head of Service -Client Relationship Management
BT
In the press

Media appearances

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Education
Education details unavailable
Saint Elizabeth University
Education details unavailable
Fashion Institute of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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