Susan Graf in

Susan Graf

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Customer Experience & Business Innovation Manager at Mercedes-Benz Caminhões e Ônibus
📍 São Caetano do Sul, São Paulo, Brazil

Susan Graf is the Customer Experience & Business Innovation Manager at Mercedes-Benz Caminhões e Ônibus. With an MBA and an engineering degree, she focuses on creating new business models and leveraging technology like telematics to enhance after-sales processes and drive sustainability in the transport industry.

Susan is a passionate advocate for female empowerment in the workplace, actively participating in initiatives like "A Voz Delas," Industry4Her, and She@truck. She is a public speaker on her companys ESG initiatives, promoting diversity and social responsibility within the industry.

She was awarded the "Prêmio Roberto Mange" for being the best student in her class.

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Experience
12 Years
Current Role
Customer Experience & Business Innovation Manager
Job Level
Middle
Location
São Caetano do Sul, São Paulo, Brazil
Personality Overview

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Priorities

Topics Susan cares about

Customer Experience
Her current role focuses on managing the Customer Experience Index and driving innovation in after-sales processes for Mercedes-Benz truck and bus clients.
Sustainability & ESG
As a public speaker for Mercedes-Benz, she presents on building a sustainable future in the trucking industry through technology and corporate ESG initiatives.
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Career

Work history

1-2022
Customer Experience & Business Innovation Manager
Mercedes-Benz Caminhões e Ônibus
11-2021 - 1-2022
Business Intelligence and market Consultant
Mercedes-Benz Caminhões e Ônibus
5-2017 - 5-2018
Quality Engineer
Daimler AG
2-2016 - 1-2022
Quality Management Engineer
Mercedes-Benz Caminhões e Ônibus
10-2014 - 2-2016
Quality System, preventive quality and Methods Engineer
Mercedes-Benz Caminhões e Ônibus
In the press

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Education
2020 - 2021
Master of Business Administration - MBA
Universidade Estadual Paulista Júlio de Mesquita Filho
2010 - 2015
Engineer's degree
Universidade Federal do ABC
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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