Susan Graf is the Customer Experience & Business Innovation Manager at Mercedes-Benz Caminhões e Ônibus. With an MBA and an engineering degree, she focuses on creating new business models and leveraging technology like telematics to enhance after-sales processes and drive sustainability in the transport industry.
Susan is a passionate advocate for female empowerment in the workplace, actively participating in initiatives like "A Voz Delas," Industry4Her, and She@truck. She is a public speaker on her companys ESG initiatives, promoting diversity and social responsibility within the industry.
She was awarded the "Prêmio Roberto Mange" for being the best student in her class.
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