Susan Reed

Visionary
DISC Type : Ds

IT Deputy Division Head of Solutions at Space Telescope Science Institute

Baltimore, Maryland, United States

Overview

Susan Reed is the IT Deputy Division Head of Solutions at the Space Telescope Science Institute, where she has worked since 2015. Recognized as one of Baltimores top women leaders, she is known for strengthening the institutes IT capabilities and spearheading service modernization efforts. She holds a Leadership & Communications Certificate from the University of Pennsylvania.

Passionate about how technology empowers people, Susan is dedicated to supporting the scientists and astronomers expanding our understanding of the universe. She thrives on fostering collaboration and building a work culture founded on respect, continuous learning, and shared success to create productive and positive relationships.

Before her extensive career in technology leadership, Susan studied Retail Floristry and Business Management.

Personality Overview

Risk Tolerant

Big Vision Person

Goal-Oriented

They might take some time to make their mind up but once they do, they don't change it easily.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

IT Service Modernization
Championed a major IT transformation at STScI, leading the implementation of ServiceNow to create a modern, customer service-focused organization for internal and external users.
Women in Leadership
Named one of the Top 50 Women Leaders of Baltimore for 2025 and has expressed pride in being part of a fantastic group of women leaders.
Collaborative Culture
Her core professional philosophy is centered on building meaningful connections and fostering a culture of respect, continuous learning, and shared success among colleagues.

Media Appearances

Speaker Details: Susan Reed – Agile2022 (IT Deputy Division Head of Solutions, Space Telescope Science Institute). Featured in Agile Alliance – Agile2022 Conference

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ServiceNow Customer Success Story: Space Telescope Science Institute – Featuring Susan Reed, IT Deputy Division Head of Solutions. Featured in ServiceNow

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Work History

10-2023
IT Deputy Division Head of Solutions at Space Telescope Science Institute
9-2023
Head of Information Technology at Space Telescope Science Institute
12-2020 - 9-2023
ITSD Deputy Division Head of Operations at Space Telescope Science Institute
11-2020 - 9-2023
Head of Information Technology at Space Telescope Science Institute
6-2015 - 12-2020
IT Support Services Branch Manager at Space Telescope Science Institute

Education

1-2021 - 12-2025
Leadership & Communications Certificate from Unniversity of Pennsylvania
1983 - 1984
Retail Floristry & Business Management from Community College of Baltimore County

More Information

Social Presence :

Prographics :

Exp : 31 Location : Baltimore, Maryland, United States Job Level : Mid-senior Designation : IT Deputy Division Head of Solutions at Space Telescope Science Institute
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • Let them know of potential risks but suggest mitigation methods alongside
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Susan

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Susan take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Susan

Personality Compatibility


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