Susan Reed in

Susan Reed

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IT Deputy Division Head of Solutions at Space Telescope Science Institute
📍 Baltimore, Maryland, United States

Susan Reed is the IT Deputy Division Head of Solutions at the Space Telescope Science Institute, where she has worked since 2015. Recognized as one of Baltimores top women leaders, she is known for strengthening the institutes IT capabilities and spearheading service modernization efforts. She holds a Leadership & Communications Certificate from the University of Pennsylvania.

Passionate about how technology empowers people, Susan is dedicated to supporting the scientists and astronomers expanding our understanding of the universe. She thrives on fostering collaboration and building a work culture founded on respect, continuous learning, and shared success to create productive and positive relationships.

Before her extensive career in technology leadership, Susan studied Retail Floristry and Business Management.

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Experience
31 Years
Current Role
IT Deputy Division Head of Solutions
Job Level
Mid-senior
Location
Baltimore, Maryland, United States
Personality Overview

How Susan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Susan cares about

IT Service Modernization
Championed a major IT transformation at STScI, leading the implementation of ServiceNow to create a modern, customer service-focused organization for internal and external users.
Women in Leadership
Named one of the Top 50 Women Leaders of Baltimore for 2025 and has expressed pride in being part of a fantastic group of women leaders.
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Career

Work history

10-2023
IT Deputy Division Head of Solutions
Space Telescope Science Institute
9-2023
Head of Information Technology
Space Telescope Science Institute
12-2020 - 9-2023
ITSD Deputy Division Head of Operations
Space Telescope Science Institute
11-2020 - 9-2023
Head of Information Technology
Space Telescope Science Institute
6-2015 - 12-2020
IT Support Services Branch Manager
Space Telescope Science Institute
In the press

Media appearances

Speaker Details: Susan Reed – Agile2022 (IT Deputy Division Head of Solutions, Space Telescope Science Institute). Featured in Agile Alliance – Agile2022 Conference
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ServiceNow Customer Success Story: Space Telescope Science Institute – Featuring Susan Reed, IT Deputy Division Head of Solutions. Featured in ServiceNow
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Education
1-2021 - 12-2025
Leadership & Communications Certificate
Unniversity of Pennsylvania
1983 - 1984
Retail Floristry & Business Management
Community College of Baltimore County
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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