Susan Savarese, MBA

Evaluator
DISC Type : csd

Senior Researcher at Glidewell Dental

Laguna Niguel, California, United States

Overview

Susan is a collaborative and customer-focused research leader at Glidewell, specializing in using data to uncover growth opportunities. With an MBA and extensive experience in financial services and healthcare, she excels in enhancing the customer experience. Colleagues describe her as an analytical, insightful, and strategic thinker.


She recently completed a certification in "ChatGPT for Project Managers, " demonstrating a proactive interest in leveraging AI for productivity.

Personality Overview

Fast But Analytical

Thorough Evaluator

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Experience (CX)
Her career is centered on CX, including directing the Voice of the Customer program at City National Bank and completing courses on CX trends and customer-first design.
AI in Business
Recently completed a course on "ChatGPT for Project Managers, " indicating a focus on applying AI to boost productivity and improve business functions.
Voice of Customer (VoC)
Developed and managed the enterprise VoC program at City National Bank using the Qualtrics XM platform, leading to NPS improvement and significant revenue recovery.

Media Appearances

Susan has no verified media appearances

Work History

5-2021 - 6-2024
Senior Researcher at Glidewell Dental
10-2018 - 2-2021
Client Experience Research Manager at City National Bank
3-1999 - 9-2018
Market Research Manager at City National Bank
2-1997 - 3-1999
Senior Marketing Research Analyst at PacifiCare Health Systems (now United Health Group)

Education

BS from University of Colorado Boulder - Leeds School of Business
MBA from California State University, Northridge

More Information

Social Presence :

Prographics :

Exp : 27 Location : Laguna Niguel, California, United States Job Level : N/A Designation : Senior Researcher at Glidewell Dental
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Susan

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Susan take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Susan

Personality Compatibility


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