Susan Shin

Critic
DISC Type : C

Field Account Executive at ClassPass

Seattle, Washington, United States

Overview

Susan is a Field Account Executive at ClassPass with a background in cloud computing from Amazon Web Services, where she earned an AWS Certified Solutions Architect certification. She holds a Bachelors degree from Olivet Nazarene University and leverages a customer-first mindset in her strategic sales approach.

Outside of her direct role, Susan is passionate about the intersection of SaaS, technology, and wellness. She actively builds community, having been a member of the Seattle Asian Sales Events Committee at AWS, and values creating supportive networks with like-minded professionals.

Susan is a two-time state champion, winning first place in both Client Service and Organizational Behavior & Leadership at a Phi Beta Lambda State Leadership Conference.

Personality Overview

Information Seeker

ROI Driven

Critic

Unless the value is proven by data, they are unlikely to value fancy features.  They prefer to analyze logically and value objective facts over emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Wellness Technology
Her current role at ClassPass and stated interest in the intersection of SaaS, cloud, and wellness show a clear passion for this growing industry.
Cloud Solutions
She is an AWS Certified Solutions Architect and has a background in consultative cloud sales from her time at Amazon Web Services.
Customer Experience
She has a strong "customer-first" mindset and won first place in a state-level Client Service competition, highlighting her focus on long-term success.

Media Appearances

Susan has no verified media appearances

Work History

7-2025
Field Account Executive at ClassPass
7-2023 - 3-2025
Associate Account Executive at Amazon Web Services (AWS)
5-2022 - 8-2022
Demand Generation Sales Intern at Amazon Web Services (AWS)
1-2020 - 7-2022
Sales & Marketing Intern at Sodexo
2-2021 - 8-2021
Online Intensive Program Scholar at Girls Who Invest

Education

Education details unavailable from Korea University
Bachelor's degree from Olivet Nazarene University

More Information

Social Presence :

Prographics :

Exp : 3 Location : Seattle, Washington, United States Job Level : Junior Designation : Field Account Executive at ClassPass
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be formal and objective, they will appreciate it more

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Susan

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Susan take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Susan

Personality Compatibility


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