Suzan Hamdan in

Suzan Hamdan

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Account Manager at Avaya
📍 Dubai, United Arab Emirates

Suzan is an accomplished account manager at Avaya with a history in banking and technology at the National Bank of Abu Dhabi. Educated with both a Bachelors and an MBA from Abu Dhabi University, she has transitioned from software development to strategic account management. She was recently recognized as an FY25 Winner in Avayas Circle of Excellence.

Outside of her primary role, Suzan shows a keen interest in professional development and emerging technologies, having completed certifications in AIs application for business analysis and productivity. She values mentorship and the impact of strong leadership, publicly recognizing former leaders who have shaped her journey.

Colleagues describe her as proactive, dedicated, and having deep technical acumen, highlighting her ownership and customer advocacy.

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Experience
14 Years
Current Role
Account Manager
Job Level
Middle
Location
Dubai, United Arab Emirates
Personality Overview

How Suzan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Suzan cares about

Customer Experience Strategy
Facilitated a strategic exchange between a UAE government entity and a top healthcare group, focusing on aligning technology and CX strategy within the Avaya ecosystem.
AI for Productivity
Holds certifications in "Learning ChatGPT for Business Analysis" and "How to Boost Your Productivity with AI Tools," showing a focus on leveraging new technologies for efficiency.
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Career

Work history

6-2025
Account Manager
Avaya
5-2022 - 6-2025
Service Delivery Manager
Avaya
3-2013 - 7-2017
Product / Business Development Manager, Government Solutions e-Payment
National Bank of Abu Dhabi
3-2011 - 3-2013
Senior Product Development Office, Digital Banking and Business Innovation
National Bank of Abu Dhabi
8-2007 - 3-2011
Software Developer/System Analyst, ITD
National Bank of Abu Dhabi
In the press

Media appearances

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Education
2008 - 2010
MBA
Abu Dhabi University
2003 - 2007
Bachelor's degree
Abu Dhabi University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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