Rick McDonald

Commander
DISC Type : D

Public Sector Healthcare Leader at Avaya

Pickens, South Carolina, United States

Overview

Rick McDonald is a Public Sector Healthcare Leader at Avaya with over 18 years of experience specializing in UCaaS, CCaaS, and hybrid cloud solutions. He designs complex, integrated systems for healthcare and SLED clients. Colleagues describe him as a knowledgeable, dedicated, and relentless professional.

Driven by a passion for cutting-edge technology, Rick is the founder of an AI venture focused on creating a next-level customer experience. This entrepreneurial spirit complements his corporate role, showcasing his commitment to innovation in communications and artificial intelligence beyond his primary responsibilities.

He is leading the development of an AI concierge that integrates LLMs, speech recognition, and interactive avatars.

Personality Overview

Risk-Taker

Strong-Willed

Candid & Clear

They are very proud of what they do.  They like to be in a position where they can control the conversation and terms. They respond better to strong and respectful interactions.

Topics They Care About

AI in Healthcare
As Avaya's Public Sector Healthcare Leader, he specializes in designing and presenting complex AI and cloud solutions for the healthcare industry.
Next-Gen CX
Through his startup 3GH. ai, he is developing an AI-powered concierge using LLMs and interactive avatars to redefine the customer experience.
Unified Communications
His entire 18+ year career has focused on unified communications, with deep expertise in Avaya, Cisco, and Microsoft platforms.

Media Appearances

King Abdullah Medical City Transforms the Patient Experience with Avaya Technology. Featured in PR Newswire

See Now

Work History

10-2023
Public Sector Healthcare Leader at Avaya
9-2012
Founder at 3GH.ai
11-2010
Account Manager at Avaya
9-2005 - 11-2010
Systems Architect at Presidio Network Solutions
1-1999 - 1-2005
Telecommunications Systems Analyst 5 Years at NextiraOne

Education

Education details unavailable from Orange County High School

More Information

Social Presence :

Prographics :

Exp : 27 Location : Pickens, South Carolina, United States Job Level : Senior Designation : Public Sector Healthcare Leader at Avaya
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Insights For Selling To Rick

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Objectively showcase the impact that your product creates
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rick is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Rick

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Rick move?

  • They can take decisions very fast if you manage to convince them.
  • Can Rick take some risk or not?

  • The risks don’t matter much to them.

You And Rick

Personality Compatibility


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