Suzanne Sawyer

Enthusiast
DISC Type : i

Senior Product Owner at Insulet Corporation

Hopkinton, Massachusetts, United States

Overview

Suzanne Sawyer is a customer experience enthusiast and Senior Product Manager at Insulet Corporation, specializing in order management and patient training. With a background encompassing all aspects of the software development lifecycle, she previously held multiple product management and owner roles at Mercer. She earned her Bachelor of Arts at Lehigh University.

Outside of her formal roles, Suzanne maintains a constant focus on improving customer experiences in her everyday life. She is passionate about applying her skills to create a meaningful impact, particularly within the healthcare sector, and is motivated by work that tangibly benefits patient journeys and simplifies their lives.

She finds it incredibly rewarding to be part of initiatives that benefit people with diabetes.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They are more about building relationships than just cutting deals.

Topics They Care About

Customer Experience
Her entire career is focused on creating exceptional, best-in-class digital and self-service experiences for customers, from contact centers to web portals.
Medical Technology
Currently a Senior Product Manager at Insulet, a company focused on diabetes care technology, she frequently posts about simplifying the lives of patients.
Product Management
Has extensive experience as a Product Owner, Program Manager, and Senior Product Manager, defining product evolution and overseeing the development lifecycle.

Media Appearances

Suzanne has no verified media appearances

Work History

8-2022
Senior Product Owner at Insulet Corporation
9-2019 - 8-2022
Customer Engagement Product Manager at Mercer
12-2016 - 8-2019
Program Manager at Mercer
3-2013 - 11-2016
Product Owner at Mercer
7-2012 - 3-2013
Business Architect at Mercer

Education

1992 - 1996
Bachelor of Arts from Lehigh University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Hopkinton, Massachusetts, United States Job Level : N/A Designation : Senior Product Owner at Insulet Corporation
URL has been copied!

Insights For Selling To Suzanne

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suzanne is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Suzanne

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Suzanne move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Suzanne take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Suzanne

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.