Suzanne Simpson

https://synergienow.com at SynergieNow, Inc. www.synergienow.com

📍 West Palm Beach, Florida, United States

Suzanne Simpson is the Founder and CEO of SynergieNow, Inc. , a firm specializing in ServiceNow professional services and ITSM assessments. Described as a talented and disciplined consultant, she possesses deep knowledge of ITIL process and has a track record of improving operational efficiencies for clients.

She is keenly focused on the future of enterprise technology, having recently shared her excitement about how AI is transforming the foundational future of the ServiceNow platform at Knowledge 2024.

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Experience

36 Years

Current Role

https://synergienow.com

Location

West Palm Beach, Florida, United States

Personality Overview

How Suzanne shows up

Communication Style

Decision Approach

Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Priorities

Topics Suzanne cares about

AI in ServiceNow

Recently attended Knowledge 2024, where she noted the power of AI in transforming the future of the ServiceNow platform and its ecosystem.

ITSM Assessments

Her core business involves IT Service Management assessments; she is praised for her expertise in ITIL V3 and CMMi to improve client processes.

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Career

Work history

9-1989

https://synergienow.com

SynergieNow, Inc. www.synergienow.com

In the press

Media appearances

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Education

Suzanne has no verified education history

Social presence

Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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How to run the call and the meeting
His cold-calling profile and exact script
How to write an email that lands
How to negotiate and close

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During a call or a meeting

Talk about refund and cancellation policy if the need arises

DON'T

Avoid saying anything that sounds like a risky proposition

Show willingness to accommodating their needs or requests

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When cold calling

Pattern Interrupt: A polite and formal approach, that doesn’t sound over-friendly or too aggressive makes it hard for them to say no to you.

Pace: Slow down a little bit, especially if you are fast usually. Sound like a 'calming break from the day' person.

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When writing an email

Subject: Formal

Length of mail: Long

Salutation: Yes (Something formal). Greeting: Yes (Say something formal/usual). Tone of words: Friendly, second-person. Bullet points: Could use. Closing line: Simply lay out the next steps. Complimentary close: Formal. Overall messaging: Focused on social proof and process

Reveal the full email formulaFree. 10 seconds.

Negotiating and closing

The secret to closing Suzanne fast: Low-risk, go-ahead from other stakeholders and successful evaluation as per process matter the most to them.

How fast will Suzanne move? They do not like to rush and can be quite slow in their decision making. 

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