Swetabh Verma

Questioner
DISC Type : c

Business Architecture Associate Manager- Cloud First Design at Accenture

Bengaluru, Karnataka, India

Overview

Swetabh is a Business Architecture Associate Manager at Accenture, specializing in AI-driven customer experience and cloud solutions. An alumnus of XLRI Jamshedpur, he is 8x certified across AWS, Google Cloud, and Azure, with deep expertise in CCaaS platforms like Amazon Connect, Five9, and Genesys.

He appears to be a reflective and analytical individual, having authored articles about his personal journey and the decision-making process behind pursuing his MBA during the COVID-19 pandemic. This suggests an interest in professional development and sharing insights with his community.

Unique Fact: He holds an impressive eight professional certifications across the three major cloud providers (AWS, Google Cloud, and Azure).

Personality Overview

Systematic

Cautious & Analytical

Value Seeker

They prefer to analyze every situation thoroughly.
  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

AI in Customer Experience
His work centers on building intelligent, scalable solutions and AI-driven experiences using RAG and Generative AI for customer interactions.
Multi-Cloud Expertise
He highlights being 8x certified across AWS, Google Cloud, and Azure, consistently sharing new certifications in areas like Generative AI and Amazon Connect.
Contact Center Solutions
His professional focus and recent certifications are in leading CCaaS platforms, including Genesys Cloud CX and Amazon Connect.

Media Appearances

Swetabh has no verified media appearances

Work History

7-2022
Business Architecture Associate Manager- Cloud First Design at Accenture
6-2021 - 6-2022
Executive Committee Member, Guest Speaker Team at XLRI Jamshedpur
2-2021 - 6-2021
Application Development Team Lead at Accenture
8-2019 - 2-2021
Information Technology Analyst at Tata Consultancy Services
7-2014 - 7-2019
Associate IT Consultant at ITC Infotech

Education

PGDM (GM) from XLRI Jamshedpur
Bachelor of Engineering - BE from Acharya

More Information

Social Presence :

Prographics :

Exp : 11 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Business Architecture Associate Manager- Cloud First Design at Accenture
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Insights For Selling To Swetabh

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Back up any claims with data and numbers
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Swetabh is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Swetabh

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Swetabh move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Swetabh take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Swetabh

Personality Compatibility


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