Syreeta M.

Go-getter
DISC Type : d

Client Success Manager at CareerArc

Conroe, Texas, United States

Overview

Syreeta is a customer success leader with over a decade of experience in the enterprise SaaS sector, specializing in driving retention and expansion. An alumna of Southern New Hampshire University, she has a proven track record of delivering substantial net dollar retention by aligning customer strategy with business outcomes.

Syreeta shows an interest in the intersection of sports and finance. She analyzes topics like the NFLs salary cap not just from a fans perspective, but as a real-world lesson in financial discipline and strategic business budgeting.

She once managed a portfolio of over 30 enterprise accounts, achieving an impressive 167% net dollar retention rate.

Personality Overview

Self-Confident

Vision Oriented

Fast-Paced

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Topics They Care About

Customer Retention
Her career is centered on driving customer value and mitigating churn, having achieved retention rates as high as 96% in past roles.
Account Expansion
Focuses on uncovering expansion opportunities within enterprise accounts, using adoption and health insights to drive significant revenue growth and net dollar retention.
Employer Branding
Actively discusses helping clients use recruitment marketing tools to automate social media posting, strengthen their brand, and attract candidates more efficiently.

Media Appearances

Syreeta has no verified media appearances

Work History

3-2024
Client Success Manager at CareerArc
11-2021 - 11-2023
Enterprise Customer Success Manager at KnowBe4
7-2021 - 10-2021
Customer Success Associate at PlayVS
10-2019 - 7-2021
Customer Success Manager at On Center Software by ConstructConnect
8-2016 - 10-2019
Customer Success Manager at Sinomax-USA

Education

Bachelor of Arts - BA from Southern New Hampshire University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Conroe, Texas, United States Job Level : Middle Designation : Client Success Manager at CareerArc
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Insights For Selling To Syreeta

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Highlight the competitive differentiation of your product
  • Stress on the business value that your product offers

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Syreeta is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Syreeta

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Syreeta move?

  • Their decision making speed is somewhere in the middle.
  • Can Syreeta take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Syreeta

Personality Compatibility


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