Tahiana T. in

Tahiana T.

Login to view DISC.
Customer Experience (CX) and Journey Design Lead at EDP Brasil
📍 São Paulo, São Paulo, Brazil

Tahiana T. is a customer experience leader with over 13 years of expertise in CX, CS, and UX, driving digital transformation at companies like EDP Brasil and Itaú Bank. She holds an MBA and is described by colleagues as competent, result-oriented, and a great leader.

Her team recently won a national award for a project focused on ESG and Social Responsibility, showcasing a commitment to creating sustainable connections and positive social impact.

Read the full overview →
Experience
16 Years
Current Role
Customer Experience (CX) and Journey Design Lead
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Tahiana shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Tahiana cares about

Customer-Centric Journeys
She specializes in redesigning B2B and B2C customer journeys using Design Thinking and Service Design to enhance the end-to-end experience.
Strategic UX Design
Advocates for treating user experience design as a core business pillar that directly drives financial returns and growth.
+5 more topics Login to view topics
Career

Work history

11-2021
Customer Experience (CX) and Journey Design Lead
EDP Brasil
10-2019 - 10-2021
Senior Customer Experience Strategy Consultant
EDP Brasil
6-2017 - 5-2019
User Experience Coordinator (CX/UX)
Laureate International Universities
5-2012 - 6-2017
Senior User Experience Strategy Analyst (UX)
Itau Bank
6-2010 - 4-2012
Experience Specialist in Purchasing
Fast Shop
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2020 - 2021
Pós-graduação Lato Sensu - Especialização
Pontifícia Universidade Católica do Rio Grande do Sul
2016 - 2017
Master of Business Administration - MBA
Estácio
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Priyanka Mac
Priyanka Mac
Co-Founder
The Bombay Frankie Company
 Kaze Hideoshi
Kaze Hideoshi
Community Manager
907 Gamers
 Roshni Kshatriya
Roshni Kshatriya
Business Development Manager
Tntra
 Jessy Cox
Jessy Cox
Director, People Team
RH
Unlock the full playbookSee exactly how to sell to Tahiana. Free, 10 seconds.