Tahiana T. in

Tahiana T.

Evaluator · DISC type Cds
Customer Experience (CX) and Journey Design Lead at EDP Brasil
📍 São Paulo, São Paulo, Brazil

Tahiana T. is a customer experience leader with over 13 years of expertise in CX, CS, and UX, driving digital transformation at companies like EDP Brasil and Itaú Bank. She holds an MBA and is described by colleagues as competent, result-oriented, and a great leader.

Her team recently won a national award for a project focused on ESG and Social Responsibility, showcasing a commitment to creating sustainable connections and positive social impact.

Read the full overview →
Experience
16 Years
Current Role
Customer Experience (CX) and Journey Design Lead
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Tahiana shows up

Quality Focused
Thorough Evaluator
Fast But Analytical

They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Priorities

Topics Tahiana cares about

Customer-Centric Journeys
She specializes in redesigning B2B and B2C customer journeys using Design Thinking and Service Design to enhance the end-to-end experience.
Strategic UX Design
Advocates for treating user experience design as a core business pillar that directly drives financial returns and growth.
+5 more topics Login to view topics
Career

Work history

11-2021
Customer Experience (CX) and Journey Design Lead
EDP Brasil
10-2019 - 10-2021
Senior Customer Experience Strategy Consultant
EDP Brasil
6-2017 - 5-2019
User Experience Coordinator (CX/UX)
Laureate International Universities
5-2012 - 6-2017
Senior User Experience Strategy Analyst (UX)
Itau Bank
6-2010 - 4-2012
Experience Specialist in Purchasing
Fast Shop
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2020 - 2021
Pós-graduação Lato Sensu - Especialização
Pontifícia Universidade Católica do Rio Grande do Sul
2016 - 2017
Master of Business Administration - MBA
Estácio
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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