Tanvi Gokhale

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DISC Type : cd

Managing Director, Customer Experience & Engagement at NatWest Group

London, England, United Kingdom

Overview

Tanvi Gokhale is a Managing Director at NatWest Group, focusing on retail banking, customer experience, and digital transformation. She also holds non-executive director and trustee roles at Halfords and English Heritage, respectively. She earned a BSc from the London School of Economics and an MBA from Northwestern Universitys Kellogg School of Management.

Recognized twice on the EMpower Top 100 Ethnic Minority Executive list, she is a vocal champion for diversity and inclusion. Tanvi is passionate about mentorship, recently returning to her former school to speak with students about careers, confidence, and the future of work, particularly the impact of AI.

In a clear move to meet customers where they are, NatWest, under her strategic influence, became the first UK bank to launch on ChatGPT.

Personality Overview

Judgemental

Upfront

ROI Conscious

They can be nudged to make faster decisions by offering what they value.  They care equally about the product and its potential impact. They respond well to confident salespeople.

Topics They Care About

AI in Banking
She has highlighted NatWest being the first UK bank to launch in ChatGPT and speaks to students about AI's disruptive impact on the future of work and skills.
Customer Experience
Her role is centered on CX, engagement, and journey optimization. She emphasizes understanding the "joins between" physical and digital channels to reduce customer friction.
Digital Transformation
Her responsibilities include leading mobile app ownership and digital channel management, focusing on features that help customers save, budget, and reach financial goals.

Media Appearances

Halfords (HFD) | Halfords Group PLC: Directorate change. Featured in Les Echos

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Halfords Group welcomes Tanvi Gokhale to its Board as Non‑Executive Director. Featured in Talent4Boards

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NatWest Strengthens Retail Banking Leadership with Three Senior Appointments. Featured in NatWest Group

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Work History

1-2026
Managing Director, Customer Experience & Engagement at NatWest Group
2-2025 - 1-2026
Managing Director, Everyday Banking & Unsecured Lending at NatWest Group
6-2023
Non Executive Director at Halfords
5-2022 - 2-2025
Managing Director, Retail Strategy & Innovation at NatWest Group
7-2021
Trustee at English Heritage

Education

2003 - 2004
MBA from Northwestern University - Kellogg School of Management
1996 - 1999
BSc from The London School of Economics and Political Science (LSE)

More Information

Social Presence :

Prographics :

Exp : 22 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Managing Director, Customer Experience & Engagement at NatWest Group
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Insights For Selling To Tanvi

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Get to the point quickly instead of spending too much time on pleasantries
  • Stress on the business value that your product offers

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tanvi is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Tanvi

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Tanvi move?

  • Their decision making speed is somewhere in the middle.
  • Can Tanvi take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Tanvi

Personality Compatibility


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