Tanvi Gokhale in

Tanvi Gokhale

Inquirer · DISC type cd
Managing Director, Customer Experience & Engagement at NatWest Group
📍 London, England, United Kingdom

Tanvi Gokhale is a Managing Director at NatWest Group, focusing on retail banking, customer experience, and digital transformation. She also holds non-executive director and trustee roles at Halfords and English Heritage, respectively. She earned a BSc from the London School of Economics and an MBA from Northwestern Universitys Kellogg School of Management.

Recognized twice on the EMpower Top 100 Ethnic Minority Executive list, she is a vocal champion for diversity and inclusion. Tanvi is passionate about mentorship, recently returning to her former school to speak with students about careers, confidence, and the future of work, particularly the impact of AI.

In a clear move to meet customers where they are, NatWest, under her strategic influence, became the first UK bank to launch on ChatGPT.

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Experience
22 Years
Current Role
Managing Director, Customer Experience & Engagement
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

How Tanvi shows up

Judgemental
Upfront
ROI Conscious

They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact. They respond well to confident salespeople.

Priorities

Topics Tanvi cares about

AI in Banking
She has highlighted NatWest being the first UK bank to launch in ChatGPT and speaks to students about AI's disruptive impact on the future of work and skills.
Customer Experience
Her role is centered on CX, engagement, and journey optimization. She emphasizes understanding the "joins between" physical and digital channels to reduce customer friction.
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Career

Work history

1-2026
Managing Director, Customer Experience & Engagement
NatWest Group
2-2025 - 1-2026
Managing Director, Everyday Banking & Unsecured Lending
NatWest Group
6-2023
Non Executive Director
Halfords
5-2022 - 2-2025
Managing Director, Retail Strategy & Innovation
NatWest Group
7-2021
Trustee
English Heritage
In the press

Media appearances

Halfords (HFD) | Halfords Group PLC: Directorate change. Featured in Les Echos
See now
Halfords Group welcomes Tanvi Gokhale to its Board as Non‑Executive Director. Featured in Talent4Boards
+2 more appearances Login to view media
Education
2003 - 2004
MBA
Northwestern University - Kellogg School of Management
1996 - 1999
BSc
The London School of Economics and Political Science (LSE)
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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Places for People
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