Tanya Alarcón von Loebenstein

Questioner
DISC Type : c

Jefa Estrategia de Cobranza at Banco Falabella Chile

Chile

Overview

Tanya Alarcón von Loebenstein is the Head of Collection Strategy at Banco Falabella Chile. An alumna of Pontificia Universidad Católica de Chile, she has grown within the bank, previously holding roles in Customer Experience as a Business Analyst and Product Manager.

Outside of her core responsibilities, she has invested in professional development, earning a Scrum Product Owner certification. Her background also includes English proficiency certifications, indicating an aptitude for language and communication skills.

She is certified as a Scrum Product Owner, reflecting an interest in applying agile methodologies to her work.

Personality Overview

Not Easily Convinced

Price-Sensitive

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Collection Strategy
As the Head of Collection Strategy at Banco Falabella, this is her primary area of professional focus and expertise.
Customer Experience (CX)
She has a strong background in this area, having held roles as a Business Analyst and Product Manager for CX Journeys at Banco Falabella.
Agile Methodologies
She holds a Scrum Product Owner Certification from Scrum Alliance and has expressed enthusiasm for applying agile concepts in a business context.

Media Appearances

Tanya has no verified media appearances

Work History

6-2025
Jefa Estrategia de Cobranza at Banco Falabella Chile
1-2024 - 6-2025
Business Analyst CX at Banco Falabella Chile
7-2022 - 12-2023
Product Manager - Journeys CX at Banco Falabella Chile
3-2021 - 7-2021
Practicante Desarrollo Comercial y Alianzas at Transbank S.A.
1-2020 - 3-2020
Estudiante en prácticas at Banco de Chile

Education

2016 - 2021
Licenciada en Ciencias Económicas y Administrativas from Pontificia Universidad Católica de Chile

More Information

Social Presence :

Prographics :

Exp : 3 Location : Chile Job Level : N/A Designation : Jefa Estrategia de Cobranza at Banco Falabella Chile
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Insights For Selling To Tanya

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tanya is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Tanya

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Tanya move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Tanya take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Tanya

Personality Compatibility


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