Tatiana Herculano
Login to view DISC.Tatiana is a Director of Operations at Concentrix with over 20 years of experience in the customer experience industry. She leads a team of over 1500 in the LATAM region for a major tech client, focusing on enhancing customer satisfaction and profitability. Colleagues describe her as inspiring, professional, and a hands-on leader.
She is deeply passionate about people development and building effective teams, which she considers a core part of her leadership philosophy. Tatiana actively participates in industry conferences like Conarec to engage with peers and stay current on trends. Her interests include major technology companies like IBM and GE.
Unique fact: She is a COPC Registered Coordinator and holds a Lean Six Sigma Green Belt, combining expertise in customer experience standards with process improvement.
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