Tatiana Marques in

Tatiana Marques

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Customer Experience Sales & After Sales at Stellantis Latam
📍 Belo Horizonte, Minas Gerais, Brazil

Tatiana Marques is a customer experience leader at Stellantis with over a decade of experience in strategic communication and client satisfaction. She has a strong track record of implementing and managing call center operations for brands like Peugeot, Citroën, Ram, and Leapmotor. She holds an MBA in Marketing.

Based on her background, Tatiana appears to have a keen interest in international cultures, having spent time studying English in the United States and Spanish in Argentina. Colleagues describe her as a dedicated professional who consistently delivers beyond expectations, even when under pressure.

She recently led the charge to establish the entire customer care and call center operations for the new Leapmotor Brasil brand.

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Current Role
Customer Experience Sales & After Sales
Location
Belo Horizonte, Minas Gerais, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Tatiana cares about

New Brand Launches
She has been instrumental in the recent customer care implementation for Stellantis's new brand, Leapmotor Brasil, and trainings for new Citroën models.
Customer Journey Design
Her work involves creating innovative processes and performance indicators, highlighted by her project to idealize and plan the "Ram Experience Trail" for a dedicated customer service team.
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Career

Work history

3-2021
Customer Experience Sales & After Sales
Stellantis Latam
4-2019 - 2-2021
Analista de Comunicação e Marketing
Star Comunicação e Serviços Ltda.
3-2018 - 6-2018
Gestora de Qualidade
Strada Jeep
10-2015 - 2-2017
Customer Care Analyst
FCA Fiat Chrysler Automobiles
3-2014 - 10-2015
Analista administrativo
FCA Fiat Chrysler Automobiles
In the press

Media appearances

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Education
2014 - 2015
MARKETING (MBA)
Universidade FUMEC - Oficial
2007 - 2011
Comunicação Social - Relações Públicas
Anhanguera Educacional
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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