Tatiana Marques

Sharpshooter
DISC Type : CD

Customer Experience Sales & After Sales at Stellantis Latam

Belo Horizonte, Minas Gerais, Brazil

Overview

Tatiana Marques is a customer experience leader at Stellantis with over a decade of experience in strategic communication and client satisfaction. She has a strong track record of implementing and managing call center operations for brands like Peugeot, Citroën, Ram, and Leapmotor. She holds an MBA in Marketing.

Based on her background, Tatiana appears to have a keen interest in international cultures, having spent time studying English in the United States and Spanish in Argentina. Colleagues describe her as a dedicated professional who consistently delivers beyond expectations, even when under pressure.

She recently led the charge to establish the entire customer care and call center operations for the new Leapmotor Brasil brand.

Personality Overview

Precise But Practical

Rigorous & Demanding

Thorough Evaluator

They respond better to strong and respectful interactions.  They put a lot of effort into ensuring personal success. They do not care very much about building rapport or relationships.

Topics They Care About

New Brand Launches
She has been instrumental in the recent customer care implementation for Stellantis's new brand, Leapmotor Brasil, and trainings for new Citroën models.
Customer Journey Design
Her work involves creating innovative processes and performance indicators, highlighted by her project to idealize and plan the "Ram Experience Trail" for a dedicated customer service team.
Call Center Operations
She has extensive experience implanting and monitoring third-party call center and 24-hour assistance suppliers, including a major implementation in 2022.

Media Appearances

Tatiana has no verified media appearances

Work History

3-2021
Customer Experience Sales & After Sales at Stellantis Latam
4-2019 - 2-2021
Analista de Comunicação e Marketing at Star Comunicação e Serviços Ltda.
3-2018 - 6-2018
Gestora de Qualidade at Strada Jeep
10-2015 - 2-2017
Customer Care Analyst at FCA Fiat Chrysler Automobiles
3-2014 - 10-2015
Analista administrativo at FCA Fiat Chrysler Automobiles

Education

2014 - 2015
MARKETING (MBA) from Universidade FUMEC - Oficial
2007 - 2011
Comunicação Social - Relações Públicas from Anhanguera Educacional

More Information

Social Presence :

Prographics :

Exp : N/A Location : Belo Horizonte, Minas Gerais, Brazil Job Level : N/A Designation : Customer Experience Sales & After Sales at Stellantis Latam
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Insights For Selling To Tatiana

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Hold your ground without indulging in one-upmanship
  • Be respectful but crisp

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don't try too hard to forge relationships with them
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tatiana is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Tatiana

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Tatiana move?

  • If convinced, they can reach decisions quite fast.
  • Can Tatiana take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Tatiana

Personality Compatibility


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