Ted Jordan is a transformational customer experience and support leader, recently the Senior Vice President at Five9. He is known for turning the global support organization into a strategic differentiator by achieving industry-leading NPS and driving efficiency. Colleagues describe him as capable, caring, and hardworking, and he is an alumnus of the University of Maryland.
Outside of his executive career, Ted maintains a strong connection to his alma mater, the University of Maryland. He follows the universitys activities and likely supports its athletic teams, the Terrapins.
After an impactful journey of nearly 10 years helping redefine customer experience, Ted recently concluded his tenure at Five9.
Read the full overview →They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They are often friendly and nice, but can sometimes suprise you with their piercing questions
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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