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Ted Jordan

Wildcard · DISC type cis
Senior Vice President Customer Support at Five9
📍 Kitty Hawk, North Carolina, United States

Ted Jordan is a transformational customer experience and support leader, recently the Senior Vice President at Five9. He is known for turning the global support organization into a strategic differentiator by achieving industry-leading NPS and driving efficiency. Colleagues describe him as capable, caring, and hardworking, and he is an alumnus of the University of Maryland.

Outside of his executive career, Ted maintains a strong connection to his alma mater, the University of Maryland. He follows the universitys activities and likely supports its athletic teams, the Terrapins.

After an impactful journey of nearly 10 years helping redefine customer experience, Ted recently concluded his tenure at Five9.

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Experience
23 Years
Current Role
Senior Vice President Customer Support
Location
Kitty Hawk, North Carolina, United States
Personality Overview

How Ted shows up

Curious But Skeptical
ROI Driven
Requires Proof

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They are often friendly and nice, but can sometimes suprise you with their piercing questions

Priorities

Topics Ted cares about

Customer Experience
His entire career focus at Five9 was delivering a world-class customer experience and achieving industry-leading Net Promoter Scores (NPS).
Support Transformation
Led initiatives that modernized a global support organization into a strategic differentiator by using analytics and expanding self-service options.
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Career

Work history

12-2022 - 10-2025
Senior Vice President Customer Support
Five9
11-2016 - 12-2022
Vice President of Customer Service
Five9
3-2016 - 11-2016
Sr. Director Technical Account Management
Five9
10-2007 - 3-2016
COO
Access Worldwide
4-2002 - 9-2007
CIO
Access Worldwide
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1985 - 1989
Bachelors
University of Maryland
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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