Terese Szmulik

Energizer
DISC Type : I

Customer Experience Manager at Happy Socks AB

Greater Stockholm Metropolitan Area, Sweden

Overview

Terese Szmulik is the Customer Experience Manager at Happy Socks AB, leveraging strong experience from both outsourced and in-house customer service industries. Her career includes leadership roles at King, where she managed large support teams. She holds bachelors degrees from Örebro University and Mälardalen University.

She has led customer service departments with agents supporting global customers in up to 15 different languages.

Personality Overview

Full Of Energy

Informal

Believer

They are people oriented, friendly and like creating new connections.  They are naturally enthusiastic, so take their promise with a pinch of salt. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Customer Experience
Her entire career is centered around customer service, culminating in her current role as Customer Experience Manager.
Global Support Teams
Managed large, multilingual customer care teams at King, providing support to a global user base in 15 languages.
Team Leadership
Progressed from a representative to Team Lead and Manager roles, and actively posts about hiring for her teams.

Media Appearances

Terese has no verified media appearances

Work History

11-2017
Customer Experience Manager at Happy Socks AB
2-2015 - 9-2017
Customer Care Team Lead at King
6-2013 - 1-2015
Team Manager at Concentrix
5-2012 - 6-2013
Team Lead and Trainer at Concentrix
3-2008 - 5-2012
Customer Service Representative at Concentrix

Education

2005 - 2008
Bachelor's degree from Örebro University
2002 - 2005
Bachelor's degree from Mälardalen University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Greater Stockholm Metropolitan Area, Sweden Job Level : Middle Designation : Customer Experience Manager at Happy Socks AB
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Insights For Selling To Terese

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Share some stories about how you you have helped people in similar positions succeed
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Terese is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Terese

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Terese move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Terese take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Terese

Personality Compatibility


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