Terese Szmulik in

Terese Szmulik

Energizer · DISC type I
Customer Experience Manager at Happy Socks AB
📍 Greater Stockholm Metropolitan Area, Sweden

Terese Szmulik is the Customer Experience Manager at Happy Socks AB, leveraging strong experience from both outsourced and in-house customer service industries. Her career includes leadership roles at King, where she managed large support teams. She holds bachelors degrees from Örebro University and Mälardalen University.

She has led customer service departments with agents supporting global customers in up to 15 different languages.

Read the full overview →
Experience
17 Years
Current Role
Customer Experience Manager
Job Level
Middle
Location
Greater Stockholm Metropolitan Area, Sweden
Personality Overview

How Terese shows up

Full Of Energy
Informal
Believer

They are people oriented, friendly and like creating new connections. They are naturally enthusiastic, so take their promise with a pinch of salt. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Priorities

Topics Terese cares about

Customer Experience
Her entire career is centered around customer service, culminating in her current role as Customer Experience Manager.
Global Support Teams
Managed large, multilingual customer care teams at King, providing support to a global user base in 15 languages.
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Career

Work history

11-2017
Customer Experience Manager
Happy Socks AB
2-2015 - 9-2017
Customer Care Team Lead
King
6-2013 - 1-2015
Team Manager
Concentrix
5-2012 - 6-2013
Team Lead and Trainer
Concentrix
3-2008 - 5-2012
Customer Service Representative
Concentrix
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2005 - 2008
Bachelor's degree
Örebro University
2002 - 2005
Bachelor's degree
Mälardalen University
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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