Terese Szmulik in

Terese Szmulik

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Customer Experience Manager at Happy Socks AB
📍 Greater Stockholm Metropolitan Area, Sweden

Terese Szmulik is the Customer Experience Manager at Happy Socks AB, leveraging strong experience from both outsourced and in-house customer service industries. Her career includes leadership roles at King, where she managed large support teams. She holds bachelors degrees from Örebro University and Mälardalen University.

She has led customer service departments with agents supporting global customers in up to 15 different languages.

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Experience
17 Years
Current Role
Customer Experience Manager
Job Level
Middle
Location
Greater Stockholm Metropolitan Area, Sweden
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Terese cares about

Customer Experience
Her entire career is centered around customer service, culminating in her current role as Customer Experience Manager.
Global Support Teams
Managed large, multilingual customer care teams at King, providing support to a global user base in 15 languages.
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Career

Work history

11-2017
Customer Experience Manager
Happy Socks AB
2-2015 - 9-2017
Customer Care Team Lead
King
6-2013 - 1-2015
Team Manager
Concentrix
5-2012 - 6-2013
Team Lead and Trainer
Concentrix
3-2008 - 5-2012
Customer Service Representative
Concentrix
In the press

Media appearances

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Education
2005 - 2008
Bachelor's degree
Örebro University
2002 - 2005
Bachelor's degree
Mälardalen University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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