Terry Jaecks

Enthusiast
DISC Type : i

Customer Service Manager at Ingersoll Rand/Thermo King

Minneapolis, Minnesota, United States

Overview

Terry has no verified overview

Personality Overview

Story Driven

Consensus Focused

Non-Confrontational

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Terry has no verified topics they care about

Media Appearances

Terry has no verified media appearances

Work History

4-2016
Customer Service Manager at Ingersoll Rand/Thermo King
4-2016
Customer Service Manager at Trane Technologies
2-2008
Warranty Supervisor at Ingersoll Rand
2006
Warranty Supervisor at Ingersoll Rand
2006
Warranty Supervisor at Ingersoll Rand / Thermo King Corporation

Education

2013 - 2015
Master of Business Administration - MBA from Augsburg University
Bachelors from University of Wisconsin-Whitewater

More Information

Social Presence :

Prographics :

Exp : 21 Location : Minneapolis, Minnesota, United States Job Level : Middle Designation : Customer Service Manager at Ingersoll Rand/Thermo King
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Insights For Selling To Terry

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Terry is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Terry

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Terry move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Terry take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Terry

Personality Compatibility


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